●Why is there a failure when institutions try to activate cross-border funds-distribution?
From the results shown on screen, you may encounter one of the following issues:
If the page shows: "The settlement channel configured for the current Merchant ID does not allow Fund-splitting business", the settlement channel used by the Merchant ID does not support funds-distribution business. You can contact the business manager to request for a change of settlement channel and try activating funds-distribution business again.
If the page shows the error code "268473480", you are not an institution/service provider and cannot activate cross-border funds-distribution.
If the page shows the error code "268477959", the merchant has not activated a Chinese Mainland Wallet and cannot activate cross-border funds-distribution.
If the page shows the error code "268475063", your rating has not reached "S" and cannot activate cross-border funds-distribution.
●Why is the request to activate cross-border funds-distribution for sub-merchant rejected?
You can log in to the WeChat Pay Merchant Platform to query the reason for rejection. Go to Transaction > Funds Distribution function > Activating for sub-merchant and search for the sub-merchant to see the request status. Click the question mark next to "Not Pass" to see the reason for rejection. You can modify the request form and submit it again.
2. If you are still unsure about the reason for rejection, you can follow Preparation Before Access (see 3.1 Scenario 1) to modify and resubmit the materials, including KYC documents and Sub-merchant’s Application and Commitment for Activating Fund Distribution Service (files must include introduction, scenarios, seal and signature).
3. If you are still unsure about the reason for rejection, please contact your business manager.
4. After modifying and resubmitting the request form, the review process will restart then.
●Why is the adding receiver request rejected?
The reason for rejection is returned to institutions in the form of API. You can check the "fail_description" in the returned result for more information.
If you are still unsure about the reason for rejection, follow Preparation Before Access (see 3.2 Scenario 2) to check whether the materials are correct. Materials includes proof of cooperation, main business introduction and Application for Adding Fund Distribution (files must include receiver information, seal and signature).
If you are still unsure about the reason for rejection, please contact your business manager.
After modifying the materials, the request can be resubmitted in the form of API again. The review process will restart then.
