查询投诉单列表

1curl -X GET \
2  https://api.mch.weixin.qq.com/v3/merchant-service/complaints-v2?limit=5&offset=10&begin_date=2019-01-01&end_date=2019-01-01&complainted_mchid=1900012181 \
3  -H "Authorization: WECHATPAY2-SHA256-RSA2048 mchid=\"1900000001\",..." \
4  -H "Accept: application/json" 
5

1package com.java.demo;
2
3import com.java.utils.WXPayUtility; // 引用微信支付工具库，参考：https://pay.weixin.qq.com/doc/v3/merchant/4014931831
4
5import com.google.gson.annotations.SerializedName;
6import com.google.gson.annotations.Expose;
7import okhttp3.MediaType;
8import okhttp3.OkHttpClient;
9import okhttp3.Request;
10import okhttp3.RequestBody;
11import okhttp3.Response;
12
13import java.io.IOException;
14import java.io.UncheckedIOException;
15import java.security.PrivateKey;
16import java.security.PublicKey;
17import java.util.ArrayList;
18import java.util.HashMap;
19import java.util.List;
20import java.util.Map;
21
22/**
23 * 查询投诉单列表
24 */
25public class ListComplaintsV2 {
26  private static String HOST = "https://api.mch.weixin.qq.com";
27  private static String METHOD = "GET";
28  private static String PATH = "/v3/merchant-service/complaints-v2";
29
30  public static void main(String[] args) {
31    // TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
32    ListComplaintsV2 client = new ListComplaintsV2(
33      "19xxxxxxxx",                    // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
34      "1DDE55AD98Exxxxxxxxxx",         // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
35      "/path/to/apiclient_key.pem"     // 商户API证书私钥文件路径，本地文件路径
36      ,
37      "PUB_KEY_ID_xxxxxxxxxxxxx",      // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
38      "/path/to/wxp_pub.pem"           // 微信支付公钥文件路径，本地文件路径
39    );
40
41    ListComplaintsV2Request request = new ListComplaintsV2Request();
42    request.limit = 5L;
43    request.offset = 10L;
44    request.beginDate = "2019-01-01";
45    request.endDate = "2019-01-01";
46    request.complaintedMchid = "1900012181";
47    try {
48      ListComplaintsV2Response response = client.run(request);
49        // TODO: 请求成功，继续业务逻辑
50        System.out.println(response);
51    } catch (WXPayUtility.ApiException e) {
52        // TODO: 请求失败，根据状态码执行不同的逻辑
53        e.printStackTrace();
54    }
55  }
56
57  public ListComplaintsV2Response run(ListComplaintsV2Request request) {
58    String uri = PATH;
59    Map<String, Object> args = new HashMap<>();
60    args.put("limit", request.limit);
61    args.put("offset", request.offset);
62    args.put("begin_date", request.beginDate);
63    args.put("end_date", request.endDate);
64    args.put("complainted_mchid", request.complaintedMchid);
65    uri = uri + "?" + WXPayUtility.urlEncode(args);
66
67    Request.Builder reqBuilder = new Request.Builder().url(HOST + uri);
68    reqBuilder.addHeader("Accept", "application/json");
69    reqBuilder.addHeader("Wechatpay-Serial", wechatPayPublicKeyId);
70    reqBuilder.addHeader("Authorization", WXPayUtility.buildAuthorization(mchid, certificateSerialNo, privateKey, METHOD, uri, null));
71    reqBuilder.method(METHOD, null);
72    Request httpRequest = reqBuilder.build();
73
74    // 发送HTTP请求
75    OkHttpClient client = new OkHttpClient.Builder().build();
76    try (Response httpResponse = client.newCall(httpRequest).execute()) {
77      String respBody = WXPayUtility.extractBody(httpResponse);
78      if (httpResponse.code() >= 200 && httpResponse.code() < 300) {
79        // 2XX 成功，验证应答签名
80        WXPayUtility.validateResponse(this.wechatPayPublicKeyId, this.wechatPayPublicKey,
81            httpResponse.headers(), respBody);
82
83        // 从HTTP应答报文构建返回数据
84        return WXPayUtility.fromJson(respBody, ListComplaintsV2Response.class);
85      } else {
86        throw new WXPayUtility.ApiException(httpResponse.code(), respBody, httpResponse.headers());
87      }
88    } catch (IOException e) {
89      throw new UncheckedIOException("Sending request to " + uri + " failed.", e);
90    }
91  }
92
93  private final String mchid;
94  private final String certificateSerialNo;
95  private final PrivateKey privateKey;
96  private final String wechatPayPublicKeyId;
97  private final PublicKey wechatPayPublicKey;
98
99  public ListComplaintsV2(String mchid, String certificateSerialNo, String privateKeyFilePath, String wechatPayPublicKeyId, String wechatPayPublicKeyFilePath) {
100    this.mchid = mchid;
101    this.certificateSerialNo = certificateSerialNo;
102    this.privateKey = WXPayUtility.loadPrivateKeyFromPath(privateKeyFilePath);
103    this.wechatPayPublicKeyId = wechatPayPublicKeyId;
104    this.wechatPayPublicKey = WXPayUtility.loadPublicKeyFromPath(wechatPayPublicKeyFilePath);
105  }
106
107  public static class ListComplaintsV2Request {
108    @SerializedName("limit")
109    @Expose(serialize = false)
110    public Long limit;
111  
112    @SerializedName("offset")
113    @Expose(serialize = false)
114    public Long offset;
115  
116    @SerializedName("begin_date")
117    @Expose(serialize = false)
118    public String beginDate;
119  
120    @SerializedName("end_date")
121    @Expose(serialize = false)
122    public String endDate;
123  
124    @SerializedName("complainted_mchid")
125    @Expose(serialize = false)
126    public String complaintedMchid;
127  }
128  
129  public static class ListComplaintsV2Response {
130    @SerializedName("data")
131    public List<ComplaintInfo> data;
132  
133    @SerializedName("limit")
134    public Long limit;
135  
136    @SerializedName("offset")
137    public Long offset;
138  
139    @SerializedName("total_count")
140    public Long totalCount;
141  }
142  
143  public static class ComplaintInfo {
144    @SerializedName("complaint_id")
145    public String complaintId;
146  
147    @SerializedName("complaint_time")
148    public String complaintTime;
149  
150    @SerializedName("complaint_detail")
151    public String complaintDetail;
152  
153    @SerializedName("complaint_state")
154    public String complaintState;
155  
156    @SerializedName("payer_phone")
157    public String payerPhone;
158  
159    @SerializedName("complaint_order_info")
160    public List<ComplaintOrderInfo> complaintOrderInfo;
161  
162    @SerializedName("complaint_full_refunded")
163    public Boolean complaintFullRefunded;
164  
165    @SerializedName("incoming_user_response")
166    public Boolean incomingUserResponse;
167  
168    @SerializedName("user_complaint_times")
169    public Long userComplaintTimes;
170  
171    @SerializedName("complaint_media_list")
172    public List<ComplaintMedia> complaintMediaList;
173  
174    @SerializedName("problem_description")
175    public String problemDescription;
176  
177    @SerializedName("problem_type")
178    public ProblemType problemType;
179  
180    @SerializedName("apply_refund_amount")
181    public Long applyRefundAmount;
182  
183    @SerializedName("user_tag_list")
184    public List<UserTag> userTagList;
185  
186    @SerializedName("service_order_info")
187    public List<ServiceOrderInfo> serviceOrderInfo;
188  
189    @SerializedName("additional_info")
190    public AdditionalInfo additionalInfo;
191  
192    @SerializedName("in_platform_service")
193    public Boolean inPlatformService;
194  
195    @SerializedName("need_immediate_service")
196    public Boolean needImmediateService;
197  }
198  
199  public static class ComplaintOrderInfo {
200    @SerializedName("transaction_id")
201    public String transactionId;
202  
203    @SerializedName("out_trade_no")
204    public String outTradeNo;
205  
206    @SerializedName("amount")
207    public Long amount;
208  }
209  
210  public static class ComplaintMedia {
211    @SerializedName("media_type")
212    public ComplaintMediaType mediaType;
213  
214    @SerializedName("media_url")
215    public List<String> mediaUrl = new ArrayList<String>();
216  }
217  
218  public enum ProblemType {
219    @SerializedName("REFUND")
220    REFUND,
221    @SerializedName("SERVICE_NOT_WORK")
222    SERVICE_NOT_WORK,
223    @SerializedName("OTHERS")
224    OTHERS
225  }
226  
227  public enum UserTag {
228    @SerializedName("TRUSTED")
229    TRUSTED,
230    @SerializedName("HIGH_RISK")
231    HIGH_RISK
232  }
233  
234  public static class ServiceOrderInfo {
235    @SerializedName("order_id")
236    public String orderId;
237  
238    @SerializedName("out_order_no")
239    public String outOrderNo;
240  
241    @SerializedName("state")
242    public ServiceOrderState state;
243  }
244  
245  public static class AdditionalInfo {
246    @SerializedName("type")
247    public AdditionalType type;
248  
249    @SerializedName("share_power_info")
250    public SharePowerInfo sharePowerInfo;
251  }
252  
253  public enum ComplaintMediaType {
254    @SerializedName("USER_COMPLAINT_IMAGE")
255    USER_COMPLAINT_IMAGE,
256    @SerializedName("OPERATION_IMAGE")
257    OPERATION_IMAGE
258  }
259  
260  public enum ServiceOrderState {
261    @SerializedName("DOING")
262    DOING,
263    @SerializedName("REVOKED")
264    REVOKED,
265    @SerializedName("WAITPAY")
266    WAITPAY,
267    @SerializedName("DONE")
268    DONE
269  }
270  
271  public enum AdditionalType {
272    @SerializedName("SHARE_POWER_TYPE")
273    SHARE_POWER_TYPE
274  }
275  
276  public static class SharePowerInfo {
277    @SerializedName("return_time")
278    public String returnTime;
279  
280    @SerializedName("return_address_info")
281    public ReturnAddressInfo returnAddressInfo;
282  
283    @SerializedName("is_returned_to_same_machine")
284    public Boolean isReturnedToSameMachine;
285  }
286  
287  public static class ReturnAddressInfo {
288    @SerializedName("return_address")
289    public String returnAddress;
290  
291    @SerializedName("longitude")
292    public String longitude;
293  
294    @SerializedName("latitude")
295    public String latitude;
296  }
297  
298}
299

1package main
2
3import (
4	"demo/wxpay_utility" // 引用微信支付工具库，参考 https://pay.weixin.qq.com/doc/v3/merchant/4015119334
5	"encoding/json"
6	"fmt"
7	"net/http"
8	"net/url"
9)
10
11func main() {
12	// TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
13	config, err := wxpay_utility.CreateMchConfig(
14		"19xxxxxxxx",                 // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
15		"1DDE55AD98Exxxxxxxxxx",      // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
16		"/path/to/apiclient_key.pem", // 商户API证书私钥文件路径，本地文件路径
17		"PUB_KEY_ID_xxxxxxxxxxxxx",   // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
18		"/path/to/wxp_pub.pem",       // 微信支付公钥文件路径，本地文件路径
19	)
20	if err != nil {
21		fmt.Println(err)
22		return
23	}
24
25	request := &ListComplaintsV2Request{
26		Limit:            wxpay_utility.Int64(5),
27		Offset:           wxpay_utility.Int64(10),
28		BeginDate:        wxpay_utility.String("2019-01-01"),
29		EndDate:          wxpay_utility.String("2019-01-01"),
30		ComplaintedMchid: wxpay_utility.String("1900012181"),
31	}
32
33	response, err := ListComplaintsV2(config, request)
34	if err != nil {
35		fmt.Printf("请求失败: %+v\n", err)
36		// TODO: 请求失败，根据状态码执行不同的处理
37		return
38	}
39
40	// TODO: 请求成功，继续业务逻辑
41	fmt.Printf("请求成功: %+v\n", response)
42}
43
44func ListComplaintsV2(config *wxpay_utility.MchConfig, request *ListComplaintsV2Request) (response *ListComplaintsV2Response, err error) {
45	const (
46		host   = "https://api.mch.weixin.qq.com"
47		method = "GET"
48		path   = "/v3/merchant-service/complaints-v2"
49	)
50
51	reqUrl, err := url.Parse(fmt.Sprintf("%s%s", host, path))
52	if err != nil {
53		return nil, err
54	}
55	query := reqUrl.Query()
56	query.Add("limit", fmt.Sprintf("%v", *request.Limit))
57	query.Add("offset", fmt.Sprintf("%v", *request.Offset))
58	query.Add("begin_date", *request.BeginDate)
59	query.Add("end_date", *request.EndDate)
60	query.Add("complainted_mchid", *request.ComplaintedMchid)
61	reqUrl.RawQuery = query.Encode()
62	httpRequest, err := http.NewRequest(method, reqUrl.String(), nil)
63	if err != nil {
64		return nil, err
65	}
66	httpRequest.Header.Set("Accept", "application/json")
67	httpRequest.Header.Set("Wechatpay-Serial", config.WechatPayPublicKeyId())
68	authorization, err := wxpay_utility.BuildAuthorization(config.MchId(), config.CertificateSerialNo(), config.PrivateKey(), method, reqUrl.RequestURI(), nil)
69	if err != nil {
70		return nil, err
71	}
72	httpRequest.Header.Set("Authorization", authorization)
73
74	client := &http.Client{}
75	httpResponse, err := client.Do(httpRequest)
76	if err != nil {
77		return nil, err
78	}
79	respBody, err := wxpay_utility.ExtractResponseBody(httpResponse)
80	if err != nil {
81		return nil, err
82	}
83	if httpResponse.StatusCode >= 200 && httpResponse.StatusCode < 300 {
84		// 2XX 成功，验证应答签名
85		err = wxpay_utility.ValidateResponse(
86			config.WechatPayPublicKeyId(),
87			config.WechatPayPublicKey(),
88			&httpResponse.Header,
89			respBody,
90		)
91		if err != nil {
92			return nil, err
93		}
94		response := &ListComplaintsV2Response{}
95		if err := json.Unmarshal(respBody, response); err != nil {
96			return nil, err
97		}
98
99		return response, nil
100	} else {
101		return nil, wxpay_utility.NewApiException(
102			httpResponse.StatusCode,
103			httpResponse.Header,
104			respBody,
105		)
106	}
107}
108
109type ListComplaintsV2Request struct {
110	Limit            *int64  `json:"limit,omitempty"`
111	Offset           *int64  `json:"offset,omitempty"`
112	BeginDate        *string `json:"begin_date,omitempty"`
113	EndDate          *string `json:"end_date,omitempty"`
114	ComplaintedMchid *string `json:"complainted_mchid,omitempty"`
115}
116
117func (o *ListComplaintsV2Request) MarshalJSON() ([]byte, error) {
118	type Alias ListComplaintsV2Request
119	a := &struct {
120		Limit            *int64  `json:"limit,omitempty"`
121		Offset           *int64  `json:"offset,omitempty"`
122		BeginDate        *string `json:"begin_date,omitempty"`
123		EndDate          *string `json:"end_date,omitempty"`
124		ComplaintedMchid *string `json:"complainted_mchid,omitempty"`
125		*Alias
126	}{
127		// 序列化时移除非 Body 字段
128		Limit:            nil,
129		Offset:           nil,
130		BeginDate:        nil,
131		EndDate:          nil,
132		ComplaintedMchid: nil,
133		Alias:            (*Alias)(o),
134	}
135	return json.Marshal(a)
136}
137
138type ListComplaintsV2Response struct {
139	Data       []ComplaintInfo `json:"data,omitempty"`
140	Limit      *int64          `json:"limit,omitempty"`
141	Offset     *int64          `json:"offset,omitempty"`
142	TotalCount *int64          `json:"total_count,omitempty"`
143}
144
145type ComplaintInfo struct {
146	ComplaintId           *string              `json:"complaint_id,omitempty"`
147	ComplaintTime         *string              `json:"complaint_time,omitempty"`
148	ComplaintDetail       *string              `json:"complaint_detail,omitempty"`
149	ComplaintState        *string              `json:"complaint_state,omitempty"`
150	PayerPhone            *string              `json:"payer_phone,omitempty"`
151	ComplaintOrderInfo    []ComplaintOrderInfo `json:"complaint_order_info,omitempty"`
152	ComplaintFullRefunded *bool                `json:"complaint_full_refunded,omitempty"`
153	IncomingUserResponse  *bool                `json:"incoming_user_response,omitempty"`
154	UserComplaintTimes    *int64               `json:"user_complaint_times,omitempty"`
155	ComplaintMediaList    []ComplaintMedia     `json:"complaint_media_list,omitempty"`
156	ProblemDescription    *string              `json:"problem_description,omitempty"`
157	ProblemType           *ProblemType         `json:"problem_type,omitempty"`
158	ApplyRefundAmount     *int64               `json:"apply_refund_amount,omitempty"`
159	UserTagList           []UserTag            `json:"user_tag_list,omitempty"`
160	ServiceOrderInfo      []ServiceOrderInfo   `json:"service_order_info,omitempty"`
161	AdditionalInfo        *AdditionalInfo      `json:"additional_info,omitempty"`
162	InPlatformService     *bool                `json:"in_platform_service,omitempty"`
163	NeedImmediateService  *bool                `json:"need_immediate_service,omitempty"`
164}
165
166type ComplaintOrderInfo struct {
167	TransactionId *string `json:"transaction_id,omitempty"`
168	OutTradeNo    *string `json:"out_trade_no,omitempty"`
169	Amount        *int64  `json:"amount,omitempty"`
170}
171
172type ComplaintMedia struct {
173	MediaType *ComplaintMediaType `json:"media_type,omitempty"`
174	MediaUrl  []string            `json:"media_url,omitempty"`
175}
176
177type ProblemType string
178
179func (e ProblemType) Ptr() *ProblemType {
180	return &e
181}
182
183const (
184	PROBLEMTYPE_REFUND           ProblemType = "REFUND"
185	PROBLEMTYPE_SERVICE_NOT_WORK ProblemType = "SERVICE_NOT_WORK"
186	PROBLEMTYPE_OTHERS           ProblemType = "OTHERS"
187)
188
189type UserTag string
190
191func (e UserTag) Ptr() *UserTag {
192	return &e
193}
194
195const (
196	USERTAG_TRUSTED   UserTag = "TRUSTED"
197	USERTAG_HIGH_RISK UserTag = "HIGH_RISK"
198)
199
200type ServiceOrderInfo struct {
201	OrderId    *string            `json:"order_id,omitempty"`
202	OutOrderNo *string            `json:"out_order_no,omitempty"`
203	State      *ServiceOrderState `json:"state,omitempty"`
204}
205
206type AdditionalInfo struct {
207	Type           *AdditionalType `json:"type,omitempty"`
208	SharePowerInfo *SharePowerInfo `json:"share_power_info,omitempty"`
209}
210
211type ComplaintMediaType string
212
213func (e ComplaintMediaType) Ptr() *ComplaintMediaType {
214	return &e
215}
216
217const (
218	COMPLAINTMEDIATYPE_USER_COMPLAINT_IMAGE ComplaintMediaType = "USER_COMPLAINT_IMAGE"
219	COMPLAINTMEDIATYPE_OPERATION_IMAGE      ComplaintMediaType = "OPERATION_IMAGE"
220)
221
222type ServiceOrderState string
223
224func (e ServiceOrderState) Ptr() *ServiceOrderState {
225	return &e
226}
227
228const (
229	SERVICEORDERSTATE_DOING   ServiceOrderState = "DOING"
230	SERVICEORDERSTATE_REVOKED ServiceOrderState = "REVOKED"
231	SERVICEORDERSTATE_WAITPAY ServiceOrderState = "WAITPAY"
232	SERVICEORDERSTATE_DONE    ServiceOrderState = "DONE"
233)
234
235type AdditionalType string
236
237func (e AdditionalType) Ptr() *AdditionalType {
238	return &e
239}
240
241const (
242	ADDITIONALTYPE_SHARE_POWER_TYPE AdditionalType = "SHARE_POWER_TYPE"
243)
244
245type SharePowerInfo struct {
246	ReturnTime              *string            `json:"return_time,omitempty"`
247	ReturnAddressInfo       *ReturnAddressInfo `json:"return_address_info,omitempty"`
248	IsReturnedToSameMachine *bool              `json:"is_returned_to_same_machine,omitempty"`
249}
250
251type ReturnAddressInfo struct {
252	ReturnAddress *string `json:"return_address,omitempty"`
253	Longitude     *string `json:"longitude,omitempty"`
254	Latitude      *string `json:"latitude,omitempty"`
255}
256