查询投诉单协商历史

1curl -X GET \
2  https://api.mch.weixin.qq.com/v3/merchant-service/complaints-v2/200201820200101080076610000/negotiation-historys?limit=50&offset=10 \
3  -H "Authorization: WECHATPAY2-SHA256-RSA2048 mchid=\"1900000001\",..." \
4  -H "Accept: application/json" 
5

1package com.java.demo;
2
3import com.java.utils.WXPayUtility; // 引用微信支付工具库，参考：https://pay.weixin.qq.com/doc/v3/merchant/4014931831
4
5import com.google.gson.annotations.SerializedName;
6import com.google.gson.annotations.Expose;
7import okhttp3.MediaType;
8import okhttp3.OkHttpClient;
9import okhttp3.Request;
10import okhttp3.RequestBody;
11import okhttp3.Response;
12
13import java.io.IOException;
14import java.io.UncheckedIOException;
15import java.security.PrivateKey;
16import java.security.PublicKey;
17import java.util.ArrayList;
18import java.util.HashMap;
19import java.util.List;
20import java.util.Map;
21
22/**
23 * 查询投诉单协商历史
24 */
25public class QueryNegotiationHistoryV2 {
26  private static String HOST = "https://api.mch.weixin.qq.com";
27  private static String METHOD = "GET";
28  private static String PATH = "/v3/merchant-service/complaints-v2/{complaint_id}/negotiation-historys";
29
30  public static void main(String[] args) {
31    // TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
32    QueryNegotiationHistoryV2 client = new QueryNegotiationHistoryV2(
33      "19xxxxxxxx",                    // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
34      "1DDE55AD98Exxxxxxxxxx",         // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
35      "/path/to/apiclient_key.pem",     // 商户API证书私钥文件路径，本地文件路径
36      "PUB_KEY_ID_xxxxxxxxxxxxx",      // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
37      "/path/to/wxp_pub.pem"           // 微信支付公钥文件路径，本地文件路径
38    );
39
40    QueryNegotiationHistoryV2Request request = new QueryNegotiationHistoryV2Request();
41    request.complaintId = "200201820200101080076610000";
42    request.limit = 50L;
43    request.offset = 10L;
44    try {
45      QueryNegotiationHistoryV2Response response = client.run(request);
46        // TODO: 请求成功，继续业务逻辑
47        System.out.println(response);
48    } catch (WXPayUtility.ApiException e) {
49        // TODO: 请求失败，根据状态码执行不同的逻辑
50        e.printStackTrace();
51    }
52  }
53
54  public QueryNegotiationHistoryV2Response run(QueryNegotiationHistoryV2Request request) {
55    String uri = PATH;
56    uri = uri.replace("{complaint_id}", WXPayUtility.urlEncode(request.complaintId));
57    Map<String, Object> args = new HashMap<>();
58    args.put("limit", request.limit);
59    args.put("offset", request.offset);
60    String queryString = WXPayUtility.urlEncode(args);
61    if (!queryString.isEmpty()) {
62        uri = uri + "?" + queryString;
63    }
64
65    Request.Builder reqBuilder = new Request.Builder().url(HOST + uri);
66    reqBuilder.addHeader("Accept", "application/json");
67    reqBuilder.addHeader("Wechatpay-Serial", wechatPayPublicKeyId);
68    reqBuilder.addHeader("Authorization", WXPayUtility.buildAuthorization(mchid, certificateSerialNo, privateKey, METHOD, uri, null));
69    reqBuilder.method(METHOD, null);
70    Request httpRequest = reqBuilder.build();
71
72    // 发送HTTP请求
73    OkHttpClient client = new OkHttpClient.Builder().build();
74    try (Response httpResponse = client.newCall(httpRequest).execute()) {
75      String respBody = WXPayUtility.extractBody(httpResponse);
76      if (httpResponse.code() >= 200 && httpResponse.code() < 300) {
77        // 2XX 成功，验证应答签名
78        WXPayUtility.validateResponse(this.wechatPayPublicKeyId, this.wechatPayPublicKey,
79            httpResponse.headers(), respBody);
80
81        // 从HTTP应答报文构建返回数据
82        return WXPayUtility.fromJson(respBody, QueryNegotiationHistoryV2Response.class);
83      } else {
84        throw new WXPayUtility.ApiException(httpResponse.code(), respBody, httpResponse.headers());
85      }
86    } catch (IOException e) {
87      throw new UncheckedIOException("Sending request to " + uri + " failed.", e);
88    }
89  }
90
91  private final String mchid;
92  private final String certificateSerialNo;
93  private final PrivateKey privateKey;
94  private final String wechatPayPublicKeyId;
95  private final PublicKey wechatPayPublicKey;
96
97  public QueryNegotiationHistoryV2(String mchid, String certificateSerialNo, String privateKeyFilePath, String wechatPayPublicKeyId, String wechatPayPublicKeyFilePath) {
98    this.mchid = mchid;
99    this.certificateSerialNo = certificateSerialNo;
100    this.privateKey = WXPayUtility.loadPrivateKeyFromPath(privateKeyFilePath);
101    this.wechatPayPublicKeyId = wechatPayPublicKeyId;
102    this.wechatPayPublicKey = WXPayUtility.loadPublicKeyFromPath(wechatPayPublicKeyFilePath);
103  }
104
105  public static class QueryNegotiationHistoryV2Request {
106    @SerializedName("complaint_id")
107    @Expose(serialize = false)
108    public String complaintId;
109  
110    @SerializedName("limit")
111    @Expose(serialize = false)
112    public Long limit;
113  
114    @SerializedName("offset")
115    @Expose(serialize = false)
116    public Long offset;
117  }
118  
119  public static class QueryNegotiationHistoryV2Response {
120    @SerializedName("data")
121    public List<ComplaintNegotiationHistoryWithLogId> data;
122  
123    @SerializedName("limit")
124    public Long limit;
125  
126    @SerializedName("offset")
127    public Long offset;
128  
129    @SerializedName("total_count")
130    public Long totalCount;
131  }
132  
133  public static class ComplaintNegotiationHistoryWithLogId {
134    @SerializedName("log_id")
135    public String logId;
136  
137    @SerializedName("operator")
138    public String operator;
139  
140    @SerializedName("operate_time")
141    public String operateTime;
142  
143    @SerializedName("operate_type")
144    public ComplaintNegotiationOperateType operateType;
145  
146    @SerializedName("operate_details")
147    public String operateDetails;
148  
149    @SerializedName("image_list")
150    public List<String> imageList;
151  
152    @SerializedName("complaint_media_list")
153    public ComplaintMedia complaintMediaList;
154  
155    @SerializedName("user_appy_platform_service_reason")
156    public String userAppyPlatformServiceReason;
157  
158    @SerializedName("user_appy_platform_service_reason_description")
159    public String userAppyPlatformServiceReasonDescription;
160  }
161  
162  public enum ComplaintNegotiationOperateType {
163    @SerializedName("USER_CREATE_COMPLAINT")
164    USER_CREATE_COMPLAINT,
165    @SerializedName("USER_CONTINUE_COMPLAINT")
166    USER_CONTINUE_COMPLAINT,
167    @SerializedName("USER_RESPONSE")
168    USER_RESPONSE,
169    @SerializedName("PLATFORM_RESPONSE")
170    PLATFORM_RESPONSE,
171    @SerializedName("MERCHANT_RESPONSE")
172    MERCHANT_RESPONSE,
173    @SerializedName("MERCHANT_CONFIRM_COMPLETE")
174    MERCHANT_CONFIRM_COMPLETE,
175    @SerializedName("USER_CREATE_COMPLAINT_SYSTEM_MESSAGE")
176    USER_CREATE_COMPLAINT_SYSTEM_MESSAGE,
177    @SerializedName("COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE")
178    COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE,
179    @SerializedName("USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE")
180    USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE,
181    @SerializedName("USER_REVOKE_COMPLAINT")
182    USER_REVOKE_COMPLAINT,
183    @SerializedName("USER_COMFIRM_COMPLAINT")
184    USER_COMFIRM_COMPLAINT,
185    @SerializedName("PLATFORM_HELP_APPLICATION")
186    PLATFORM_HELP_APPLICATION,
187    @SerializedName("USER_APPLY_PLATFORM_HELP")
188    USER_APPLY_PLATFORM_HELP,
189    @SerializedName("MERCHANT_APPROVE_REFUND")
190    MERCHANT_APPROVE_REFUND,
191    @SerializedName("MERCHANT_REFUSE_RERUND")
192    MERCHANT_REFUSE_RERUND,
193    @SerializedName("USER_SUBMIT_SATISFACTION")
194    USER_SUBMIT_SATISFACTION,
195    @SerializedName("SERVICE_ORDER_CANCEL")
196    SERVICE_ORDER_CANCEL,
197    @SerializedName("SERVICE_ORDER_COMPLETE")
198    SERVICE_ORDER_COMPLETE,
199    @SerializedName("COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE")
200    COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE,
201    @SerializedName("COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE")
202    COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE,
203    @SerializedName("COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE")
204    COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE,
205    @SerializedName("USER_APPLY_PLATFORM_SERVICE")
206    USER_APPLY_PLATFORM_SERVICE,
207    @SerializedName("USER_CANCEL_PLATFORM_SERVICE")
208    USER_CANCEL_PLATFORM_SERVICE,
209    @SerializedName("PLATFORM_SERVICE_FINISHED")
210    PLATFORM_SERVICE_FINISHED
211  }
212  
213  public static class ComplaintMedia {
214    @SerializedName("media_type")
215    public ComplaintMediaType mediaType;
216  
217    @SerializedName("media_url")
218    public List<String> mediaUrl = new ArrayList<String>();
219  }
220  
221  public enum ComplaintMediaType {
222    @SerializedName("USER_COMPLAINT_IMAGE")
223    USER_COMPLAINT_IMAGE,
224    @SerializedName("OPERATION_IMAGE")
225    OPERATION_IMAGE
226  }
227  
228}
229

1package main
2
3import (
4	"demo/wxpay_utility" // 引用微信支付工具库，参考 https://pay.weixin.qq.com/doc/v3/merchant/4015119334
5	"encoding/json"
6	"fmt"
7	"net/http"
8	"net/url"
9	"strings"
10)
11
12func main() {
13	// TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
14	config, err := wxpay_utility.CreateMchConfig(
15		"19xxxxxxxx",                 // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
16		"1DDE55AD98Exxxxxxxxxx",      // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
17		"/path/to/apiclient_key.pem", // 商户API证书私钥文件路径，本地文件路径
18		"PUB_KEY_ID_xxxxxxxxxxxxx",   // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
19		"/path/to/wxp_pub.pem",       // 微信支付公钥文件路径，本地文件路径
20	)
21	if err != nil {
22		fmt.Println(err)
23		return
24	}
25
26	request := &QueryNegotiationHistoryV2Request{
27		ComplaintId: wxpay_utility.String("200201820200101080076610000"),
28		Limit:       wxpay_utility.Int64(50),
29		Offset:      wxpay_utility.Int64(10),
30	}
31
32	response, err := QueryNegotiationHistoryV2(config, request)
33	if err != nil {
34		fmt.Printf("请求失败: %+v\n", err)
35		// TODO: 请求失败，根据状态码执行不同的处理
36		return
37	}
38
39	// TODO: 请求成功，继续业务逻辑
40	fmt.Printf("请求成功: %+v\n", response)
41}
42
43func QueryNegotiationHistoryV2(config *wxpay_utility.MchConfig, request *QueryNegotiationHistoryV2Request) (response *QueryNegotiationHistoryV2Response, err error) {
44	const (
45		host   = "https://api.mch.weixin.qq.com"
46		method = "GET"
47		path   = "/v3/merchant-service/complaints-v2/{complaint_id}/negotiation-historys"
48	)
49
50	reqUrl, err := url.Parse(fmt.Sprintf("%s%s", host, path))
51	if err != nil {
52		return nil, err
53	}
54	reqUrl.Path = strings.Replace(reqUrl.Path, "{complaint_id}", url.PathEscape(*request.ComplaintId), -1)
55	query := reqUrl.Query()
56	if request.Limit != nil {
57		query.Add("limit", fmt.Sprintf("%v", *request.Limit))
58	}
59	if request.Offset != nil {
60		query.Add("offset", fmt.Sprintf("%v", *request.Offset))
61	}
62	reqUrl.RawQuery = query.Encode()
63	httpRequest, err := http.NewRequest(method, reqUrl.String(), nil)
64	if err != nil {
65		return nil, err
66	}
67	httpRequest.Header.Set("Accept", "application/json")
68	httpRequest.Header.Set("Wechatpay-Serial", config.WechatPayPublicKeyId())
69	authorization, err := wxpay_utility.BuildAuthorization(config.MchId(), config.CertificateSerialNo(), config.PrivateKey(), method, reqUrl.RequestURI(), nil)
70	if err != nil {
71		return nil, err
72	}
73	httpRequest.Header.Set("Authorization", authorization)
74
75	client := &http.Client{}
76	httpResponse, err := client.Do(httpRequest)
77	if err != nil {
78		return nil, err
79	}
80	respBody, err := wxpay_utility.ExtractResponseBody(httpResponse)
81	if err != nil {
82		return nil, err
83	}
84	if httpResponse.StatusCode >= 200 && httpResponse.StatusCode < 300 {
85		// 2XX 成功，验证应答签名
86		err = wxpay_utility.ValidateResponse(
87			config.WechatPayPublicKeyId(),
88			config.WechatPayPublicKey(),
89			&httpResponse.Header,
90			respBody,
91		)
92		if err != nil {
93			return nil, err
94		}
95		response := &QueryNegotiationHistoryV2Response{}
96		if err := json.Unmarshal(respBody, response); err != nil {
97			return nil, err
98		}
99
100		return response, nil
101	} else {
102		return nil, wxpay_utility.NewApiException(
103			httpResponse.StatusCode,
104			httpResponse.Header,
105			respBody,
106		)
107	}
108}
109
110type QueryNegotiationHistoryV2Request struct {
111	ComplaintId *string `json:"complaint_id,omitempty"`
112	Limit       *int64  `json:"limit,omitempty"`
113	Offset      *int64  `json:"offset,omitempty"`
114}
115
116func (o *QueryNegotiationHistoryV2Request) MarshalJSON() ([]byte, error) {
117	type Alias QueryNegotiationHistoryV2Request
118	a := &struct {
119		ComplaintId *string `json:"complaint_id,omitempty"`
120		Limit       *int64  `json:"limit,omitempty"`
121		Offset      *int64  `json:"offset,omitempty"`
122		*Alias
123	}{
124		// 序列化时移除非 Body 字段
125		ComplaintId: nil,
126		Limit:       nil,
127		Offset:      nil,
128		Alias:       (*Alias)(o),
129	}
130	return json.Marshal(a)
131}
132
133type QueryNegotiationHistoryV2Response struct {
134	Data       []ComplaintNegotiationHistoryWithLogId `json:"data,omitempty"`
135	Limit      *int64                                 `json:"limit,omitempty"`
136	Offset     *int64                                 `json:"offset,omitempty"`
137	TotalCount *int64                                 `json:"total_count,omitempty"`
138}
139
140type ComplaintNegotiationHistoryWithLogId struct {
141	LogId                                    *string                          `json:"log_id,omitempty"`
142	Operator                                 *string                          `json:"operator,omitempty"`
143	OperateTime                              *string                          `json:"operate_time,omitempty"`
144	OperateType                              *ComplaintNegotiationOperateType `json:"operate_type,omitempty"`
145	OperateDetails                           *string                          `json:"operate_details,omitempty"`
146	ImageList                                []string                         `json:"image_list,omitempty"`
147	ComplaintMediaList                       *ComplaintMedia                  `json:"complaint_media_list,omitempty"`
148	UserAppyPlatformServiceReason            *string                          `json:"user_appy_platform_service_reason,omitempty"`
149	UserAppyPlatformServiceReasonDescription *string                          `json:"user_appy_platform_service_reason_description,omitempty"`
150}
151
152type ComplaintNegotiationOperateType string
153
154func (e ComplaintNegotiationOperateType) Ptr() *ComplaintNegotiationOperateType {
155	return &e
156}
157
158const (
159	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CREATE_COMPLAINT                     ComplaintNegotiationOperateType = "USER_CREATE_COMPLAINT"
160	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CONTINUE_COMPLAINT                   ComplaintNegotiationOperateType = "USER_CONTINUE_COMPLAINT"
161	COMPLAINTNEGOTIATIONOPERATETYPE_USER_RESPONSE                             ComplaintNegotiationOperateType = "USER_RESPONSE"
162	COMPLAINTNEGOTIATIONOPERATETYPE_PLATFORM_RESPONSE                         ComplaintNegotiationOperateType = "PLATFORM_RESPONSE"
163	COMPLAINTNEGOTIATIONOPERATETYPE_MERCHANT_RESPONSE                         ComplaintNegotiationOperateType = "MERCHANT_RESPONSE"
164	COMPLAINTNEGOTIATIONOPERATETYPE_MERCHANT_CONFIRM_COMPLETE                 ComplaintNegotiationOperateType = "MERCHANT_CONFIRM_COMPLETE"
165	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CREATE_COMPLAINT_SYSTEM_MESSAGE      ComplaintNegotiationOperateType = "USER_CREATE_COMPLAINT_SYSTEM_MESSAGE"
166	COMPLAINTNEGOTIATIONOPERATETYPE_COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE    ComplaintNegotiationOperateType = "COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE"
167	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE    ComplaintNegotiationOperateType = "USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE"
168	COMPLAINTNEGOTIATIONOPERATETYPE_USER_REVOKE_COMPLAINT                     ComplaintNegotiationOperateType = "USER_REVOKE_COMPLAINT"
169	COMPLAINTNEGOTIATIONOPERATETYPE_USER_COMFIRM_COMPLAINT                    ComplaintNegotiationOperateType = "USER_COMFIRM_COMPLAINT"
170	COMPLAINTNEGOTIATIONOPERATETYPE_PLATFORM_HELP_APPLICATION                 ComplaintNegotiationOperateType = "PLATFORM_HELP_APPLICATION"
171	COMPLAINTNEGOTIATIONOPERATETYPE_USER_APPLY_PLATFORM_HELP                  ComplaintNegotiationOperateType = "USER_APPLY_PLATFORM_HELP"
172	COMPLAINTNEGOTIATIONOPERATETYPE_MERCHANT_APPROVE_REFUND                   ComplaintNegotiationOperateType = "MERCHANT_APPROVE_REFUND"
173	COMPLAINTNEGOTIATIONOPERATETYPE_MERCHANT_REFUSE_RERUND                    ComplaintNegotiationOperateType = "MERCHANT_REFUSE_RERUND"
174	COMPLAINTNEGOTIATIONOPERATETYPE_USER_SUBMIT_SATISFACTION                  ComplaintNegotiationOperateType = "USER_SUBMIT_SATISFACTION"
175	COMPLAINTNEGOTIATIONOPERATETYPE_SERVICE_ORDER_CANCEL                      ComplaintNegotiationOperateType = "SERVICE_ORDER_CANCEL"
176	COMPLAINTNEGOTIATIONOPERATETYPE_SERVICE_ORDER_COMPLETE                    ComplaintNegotiationOperateType = "SERVICE_ORDER_COMPLETE"
177	COMPLAINTNEGOTIATIONOPERATETYPE_COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE ComplaintNegotiationOperateType = "COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE"
178	COMPLAINTNEGOTIATIONOPERATETYPE_COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE  ComplaintNegotiationOperateType = "COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE"
179	COMPLAINTNEGOTIATIONOPERATETYPE_COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE ComplaintNegotiationOperateType = "COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE"
180	COMPLAINTNEGOTIATIONOPERATETYPE_USER_APPLY_PLATFORM_SERVICE               ComplaintNegotiationOperateType = "USER_APPLY_PLATFORM_SERVICE"
181	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CANCEL_PLATFORM_SERVICE              ComplaintNegotiationOperateType = "USER_CANCEL_PLATFORM_SERVICE"
182	COMPLAINTNEGOTIATIONOPERATETYPE_PLATFORM_SERVICE_FINISHED                 ComplaintNegotiationOperateType = "PLATFORM_SERVICE_FINISHED"
183)
184
185type ComplaintMedia struct {
186	MediaType *ComplaintMediaType `json:"media_type,omitempty"`
187	MediaUrl  []string            `json:"media_url,omitempty"`
188}
189
190type ComplaintMediaType string
191
192func (e ComplaintMediaType) Ptr() *ComplaintMediaType {
193	return &e
194}
195
196const (
197	COMPLAINTMEDIATYPE_USER_COMPLAINT_IMAGE ComplaintMediaType = "USER_COMPLAINT_IMAGE"
198	COMPLAINTMEDIATYPE_OPERATION_IMAGE      ComplaintMediaType = "OPERATION_IMAGE"
199)
200