查询投诉单详情

1curl -X GET \
2  https://api.mch.weixin.qq.com/v3/merchant-service/complaints-v2/200201820200101080076610000 \
3  -H "Authorization: WECHATPAY2-SHA256-RSA2048 mchid=\"1900000001\",..." \
4  -H "Accept: application/json" 
5

1package com.java.demo;
2
3import com.java.utils.WXPayUtility; // 引用微信支付工具库，参考：https://pay.weixin.qq.com/doc/v3/partner/4014985777
4
5import com.google.gson.annotations.SerializedName;
6import com.google.gson.annotations.Expose;
7import okhttp3.MediaType;
8import okhttp3.OkHttpClient;
9import okhttp3.Request;
10import okhttp3.RequestBody;
11import okhttp3.Response;
12
13import java.io.IOException;
14import java.io.UncheckedIOException;
15import java.security.PrivateKey;
16import java.security.PublicKey;
17import java.util.ArrayList;
18import java.util.HashMap;
19import java.util.List;
20import java.util.Map;
21
22/**
23 * 查询投诉单详情
24 */
25public class QueryComplaintV2 {
26  private static String HOST = "https://api.mch.weixin.qq.com";
27  private static String METHOD = "GET";
28  private static String PATH = "/v3/merchant-service/complaints-v2/{complaint_id}";
29
30  public static void main(String[] args) {
31    // TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/partner/4013080340
32    QueryComplaintV2 client = new QueryComplaintV2(
33      "19xxxxxxxx",                    // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/partner/4013080340
34      "1DDE55AD98Exxxxxxxxxx",         // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013058924
35      "/path/to/apiclient_key.pem"     // 商户API证书私钥文件路径，本地文件路径
36      ,
37      "PUB_KEY_ID_xxxxxxxxxxxxx",      // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013038589
38      "/path/to/wxp_pub.pem"           // 微信支付公钥文件路径，本地文件路径
39    );
40
41    QueryComplaintV2Request request = new QueryComplaintV2Request();
42    request.complaintId = "200201820200101080076610000";
43    try {
44      ComplaintInfo response = client.run(request);
45        // TODO: 请求成功，继续业务逻辑
46        System.out.println(response);
47    } catch (WXPayUtility.ApiException e) {
48        // TODO: 请求失败，根据状态码执行不同的逻辑
49        e.printStackTrace();
50    }
51  }
52
53  public ComplaintInfo run(QueryComplaintV2Request request) {
54    String uri = PATH;
55    uri = uri.replace("{complaint_id}", WXPayUtility.urlEncode(request.complaintId));
56
57    Request.Builder reqBuilder = new Request.Builder().url(HOST + uri);
58    reqBuilder.addHeader("Accept", "application/json");
59    reqBuilder.addHeader("Wechatpay-Serial", wechatPayPublicKeyId);
60    reqBuilder.addHeader("Authorization", WXPayUtility.buildAuthorization(mchid, certificateSerialNo, privateKey, METHOD, uri, null));
61    reqBuilder.method(METHOD, null);
62    Request httpRequest = reqBuilder.build();
63
64    // 发送HTTP请求
65    OkHttpClient client = new OkHttpClient.Builder().build();
66    try (Response httpResponse = client.newCall(httpRequest).execute()) {
67      String respBody = WXPayUtility.extractBody(httpResponse);
68      if (httpResponse.code() >= 200 && httpResponse.code() < 300) {
69        // 2XX 成功，验证应答签名
70        WXPayUtility.validateResponse(this.wechatPayPublicKeyId, this.wechatPayPublicKey,
71            httpResponse.headers(), respBody);
72
73        // 从HTTP应答报文构建返回数据
74        return WXPayUtility.fromJson(respBody, ComplaintInfo.class);
75      } else {
76        throw new WXPayUtility.ApiException(httpResponse.code(), respBody, httpResponse.headers());
77      }
78    } catch (IOException e) {
79      throw new UncheckedIOException("Sending request to " + uri + " failed.", e);
80    }
81  }
82
83  private final String mchid;
84  private final String certificateSerialNo;
85  private final PrivateKey privateKey;
86  private final String wechatPayPublicKeyId;
87  private final PublicKey wechatPayPublicKey;
88
89  public QueryComplaintV2(String mchid, String certificateSerialNo, String privateKeyFilePath, String wechatPayPublicKeyId, String wechatPayPublicKeyFilePath) {
90    this.mchid = mchid;
91    this.certificateSerialNo = certificateSerialNo;
92    this.privateKey = WXPayUtility.loadPrivateKeyFromPath(privateKeyFilePath);
93    this.wechatPayPublicKeyId = wechatPayPublicKeyId;
94    this.wechatPayPublicKey = WXPayUtility.loadPublicKeyFromPath(wechatPayPublicKeyFilePath);
95  }
96
97  public static class QueryComplaintV2Request {
98    @SerializedName("complaint_id")
99    @Expose(serialize = false)
100    public String complaintId;
101  }
102  
103  public static class ComplaintInfo {
104    @SerializedName("complaint_id")
105    public String complaintId;
106  
107    @SerializedName("complaint_time")
108    public String complaintTime;
109  
110    @SerializedName("complaint_detail")
111    public String complaintDetail;
112  
113    @SerializedName("complaint_state")
114    public String complaintState;
115  
116    @SerializedName("complainted_mchid")
117    public String complaintedMchid;
118  
119    @SerializedName("payer_phone")
120    public String payerPhone;
121  
122    @SerializedName("payer_openid")
123    public String payerOpenid;
124  
125    @SerializedName("complaint_order_info")
126    public List<ComplaintOrderInfo> complaintOrderInfo;
127  
128    @SerializedName("complaint_full_refunded")
129    public Boolean complaintFullRefunded;
130  
131    @SerializedName("incoming_user_response")
132    public Boolean incomingUserResponse;
133  
134    @SerializedName("user_complaint_times")
135    public Long userComplaintTimes;
136  
137    @SerializedName("complaint_media_list")
138    public List<ComplaintMedia> complaintMediaList;
139  
140    @SerializedName("problem_description")
141    public String problemDescription;
142  
143    @SerializedName("problem_type")
144    public ProblemType problemType;
145  
146    @SerializedName("apply_refund_amount")
147    public Long applyRefundAmount;
148  
149    @SerializedName("user_tag_list")
150    public List<UserTag> userTagList;
151  
152    @SerializedName("service_order_info")
153    public List<ServiceOrderInfo> serviceOrderInfo;
154  
155    @SerializedName("additional_info")
156    public AdditionalInfo additionalInfo;
157  
158    @SerializedName("in_platform_service")
159    public Boolean inPlatformService;
160  
161    @SerializedName("need_immediate_service")
162    public Boolean needImmediateService;
163  }
164  
165  public static class ComplaintOrderInfo {
166    @SerializedName("transaction_id")
167    public String transactionId;
168  
169    @SerializedName("out_trade_no")
170    public String outTradeNo;
171  
172    @SerializedName("amount")
173    public Long amount;
174  }
175  
176  public static class ComplaintMedia {
177    @SerializedName("media_type")
178    public ComplaintMediaType mediaType;
179  
180    @SerializedName("media_url")
181    public List<String> mediaUrl = new ArrayList<String>();
182  }
183  
184  public enum ProblemType {
185    @SerializedName("REFUND")
186    REFUND,
187    @SerializedName("SERVICE_NOT_WORK")
188    SERVICE_NOT_WORK,
189    @SerializedName("OTHERS")
190    OTHERS
191  }
192  
193  public enum UserTag {
194    @SerializedName("TRUSTED")
195    TRUSTED,
196    @SerializedName("HIGH_RISK")
197    HIGH_RISK
198  }
199  
200  public static class ServiceOrderInfo {
201    @SerializedName("order_id")
202    public String orderId;
203  
204    @SerializedName("out_order_no")
205    public String outOrderNo;
206  
207    @SerializedName("state")
208    public ServiceOrderState state;
209  }
210  
211  public static class AdditionalInfo {
212    @SerializedName("type")
213    public AdditionalType type;
214  
215    @SerializedName("share_power_info")
216    public SharePowerInfo sharePowerInfo;
217  }
218  
219  public enum ComplaintMediaType {
220    @SerializedName("USER_COMPLAINT_IMAGE")
221    USER_COMPLAINT_IMAGE,
222    @SerializedName("OPERATION_IMAGE")
223    OPERATION_IMAGE
224  }
225  
226  public enum ServiceOrderState {
227    @SerializedName("DOING")
228    DOING,
229    @SerializedName("REVOKED")
230    REVOKED,
231    @SerializedName("WAITPAY")
232    WAITPAY,
233    @SerializedName("DONE")
234    DONE
235  }
236  
237  public enum AdditionalType {
238    @SerializedName("SHARE_POWER_TYPE")
239    SHARE_POWER_TYPE
240  }
241  
242  public static class SharePowerInfo {
243    @SerializedName("return_time")
244    public String returnTime;
245  
246    @SerializedName("return_address_info")
247    public ReturnAddressInfo returnAddressInfo;
248  
249    @SerializedName("is_returned_to_same_machine")
250    public Boolean isReturnedToSameMachine;
251  }
252  
253  public static class ReturnAddressInfo {
254    @SerializedName("return_address")
255    public String returnAddress;
256  
257    @SerializedName("longitude")
258    public String longitude;
259  
260    @SerializedName("latitude")
261    public String latitude;
262  }
263  
264}
265

1package main
2
3import (
4	"demo/wxpay_utility" // 引用微信支付工具库，参考 https://pay.weixin.qq.com/doc/v3/partner/4015119446
5	"encoding/json"
6	"fmt"
7	"net/http"
8	"net/url"
9	"strings"
10)
11
12func main() {
13	// TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/partner/4013080340
14	config, err := wxpay_utility.CreateMchConfig(
15		"19xxxxxxxx",                 // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/partner/4013080340
16		"1DDE55AD98Exxxxxxxxxx",      // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013058924
17		"/path/to/apiclient_key.pem", // 商户API证书私钥文件路径，本地文件路径
18		"PUB_KEY_ID_xxxxxxxxxxxxx",   // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013038589
19		"/path/to/wxp_pub.pem",       // 微信支付公钥文件路径，本地文件路径
20	)
21	if err != nil {
22		fmt.Println(err)
23		return
24	}
25
26	request := &QueryComplaintV2Request{
27		ComplaintId: wxpay_utility.String("200201820200101080076610000"),
28	}
29
30	response, err := QueryComplaintV2(config, request)
31	if err != nil {
32		fmt.Printf("请求失败: %+v\n", err)
33		// TODO: 请求失败，根据状态码执行不同的处理
34		return
35	}
36
37	// TODO: 请求成功，继续业务逻辑
38	fmt.Printf("请求成功: %+v\n", response)
39}
40
41func QueryComplaintV2(config *wxpay_utility.MchConfig, request *QueryComplaintV2Request) (response *ComplaintInfo, err error) {
42	const (
43		host   = "https://api.mch.weixin.qq.com"
44		method = "GET"
45		path   = "/v3/merchant-service/complaints-v2/{complaint_id}"
46	)
47
48	reqUrl, err := url.Parse(fmt.Sprintf("%s%s", host, path))
49	if err != nil {
50		return nil, err
51	}
52	reqUrl.Path = strings.Replace(reqUrl.Path, "{complaint_id}", url.PathEscape(*request.ComplaintId), -1)
53	httpRequest, err := http.NewRequest(method, reqUrl.String(), nil)
54	if err != nil {
55		return nil, err
56	}
57	httpRequest.Header.Set("Accept", "application/json")
58	httpRequest.Header.Set("Wechatpay-Serial", config.WechatPayPublicKeyId())
59	authorization, err := wxpay_utility.BuildAuthorization(config.MchId(), config.CertificateSerialNo(), config.PrivateKey(), method, reqUrl.RequestURI(), nil)
60	if err != nil {
61		return nil, err
62	}
63	httpRequest.Header.Set("Authorization", authorization)
64
65	client := &http.Client{}
66	httpResponse, err := client.Do(httpRequest)
67	if err != nil {
68		return nil, err
69	}
70	respBody, err := wxpay_utility.ExtractResponseBody(httpResponse)
71	if err != nil {
72		return nil, err
73	}
74	if httpResponse.StatusCode >= 200 && httpResponse.StatusCode < 300 {
75		// 2XX 成功，验证应答签名
76		err = wxpay_utility.ValidateResponse(
77			config.WechatPayPublicKeyId(),
78			config.WechatPayPublicKey(),
79			&httpResponse.Header,
80			respBody,
81		)
82		if err != nil {
83			return nil, err
84		}
85		response := &ComplaintInfo{}
86		if err := json.Unmarshal(respBody, response); err != nil {
87			return nil, err
88		}
89
90		return response, nil
91	} else {
92		return nil, wxpay_utility.NewApiException(
93			httpResponse.StatusCode,
94			httpResponse.Header,
95			respBody,
96		)
97	}
98}
99
100type QueryComplaintV2Request struct {
101	ComplaintId *string `json:"complaint_id,omitempty"`
102}
103
104func (o *QueryComplaintV2Request) MarshalJSON() ([]byte, error) {
105	type Alias QueryComplaintV2Request
106	a := &struct {
107		ComplaintId *string `json:"complaint_id,omitempty"`
108		*Alias
109	}{
110		// 序列化时移除非 Body 字段
111		ComplaintId: nil,
112		Alias:       (*Alias)(o),
113	}
114	return json.Marshal(a)
115}
116
117type ComplaintInfo struct {
118	ComplaintId           *string              `json:"complaint_id,omitempty"`
119	ComplaintTime         *string              `json:"complaint_time,omitempty"`
120	ComplaintDetail       *string              `json:"complaint_detail,omitempty"`
121	ComplaintState        *string              `json:"complaint_state,omitempty"`
122	ComplaintedMchid      *string              `json:"complainted_mchid,omitempty"`
123	PayerPhone            *string              `json:"payer_phone,omitempty"`
124	PayerOpenid           *string              `json:"payer_openid,omitempty"`
125	ComplaintOrderInfo    []ComplaintOrderInfo `json:"complaint_order_info,omitempty"`
126	ComplaintFullRefunded *bool                `json:"complaint_full_refunded,omitempty"`
127	IncomingUserResponse  *bool                `json:"incoming_user_response,omitempty"`
128	UserComplaintTimes    *int64               `json:"user_complaint_times,omitempty"`
129	ComplaintMediaList    []ComplaintMedia     `json:"complaint_media_list,omitempty"`
130	ProblemDescription    *string              `json:"problem_description,omitempty"`
131	ProblemType           *ProblemType         `json:"problem_type,omitempty"`
132	ApplyRefundAmount     *int64               `json:"apply_refund_amount,omitempty"`
133	UserTagList           []UserTag            `json:"user_tag_list,omitempty"`
134	ServiceOrderInfo      []ServiceOrderInfo   `json:"service_order_info,omitempty"`
135	AdditionalInfo        *AdditionalInfo      `json:"additional_info,omitempty"`
136	InPlatformService     *bool                `json:"in_platform_service,omitempty"`
137	NeedImmediateService  *bool                `json:"need_immediate_service,omitempty"`
138}
139
140type ComplaintOrderInfo struct {
141	TransactionId *string `json:"transaction_id,omitempty"`
142	OutTradeNo    *string `json:"out_trade_no,omitempty"`
143	Amount        *int64  `json:"amount,omitempty"`
144}
145
146type ComplaintMedia struct {
147	MediaType *ComplaintMediaType `json:"media_type,omitempty"`
148	MediaUrl  []string            `json:"media_url,omitempty"`
149}
150
151type ProblemType string
152
153func (e ProblemType) Ptr() *ProblemType {
154	return &e
155}
156
157const (
158	PROBLEMTYPE_REFUND           ProblemType = "REFUND"
159	PROBLEMTYPE_SERVICE_NOT_WORK ProblemType = "SERVICE_NOT_WORK"
160	PROBLEMTYPE_OTHERS           ProblemType = "OTHERS"
161)
162
163type UserTag string
164
165func (e UserTag) Ptr() *UserTag {
166	return &e
167}
168
169const (
170	USERTAG_TRUSTED   UserTag = "TRUSTED"
171	USERTAG_HIGH_RISK UserTag = "HIGH_RISK"
172)
173
174type ServiceOrderInfo struct {
175	OrderId    *string            `json:"order_id,omitempty"`
176	OutOrderNo *string            `json:"out_order_no,omitempty"`
177	State      *ServiceOrderState `json:"state,omitempty"`
178}
179
180type AdditionalInfo struct {
181	Type           *AdditionalType `json:"type,omitempty"`
182	SharePowerInfo *SharePowerInfo `json:"share_power_info,omitempty"`
183}
184
185type ComplaintMediaType string
186
187func (e ComplaintMediaType) Ptr() *ComplaintMediaType {
188	return &e
189}
190
191const (
192	COMPLAINTMEDIATYPE_USER_COMPLAINT_IMAGE ComplaintMediaType = "USER_COMPLAINT_IMAGE"
193	COMPLAINTMEDIATYPE_OPERATION_IMAGE      ComplaintMediaType = "OPERATION_IMAGE"
194)
195
196type ServiceOrderState string
197
198func (e ServiceOrderState) Ptr() *ServiceOrderState {
199	return &e
200}
201
202const (
203	SERVICEORDERSTATE_DOING   ServiceOrderState = "DOING"
204	SERVICEORDERSTATE_REVOKED ServiceOrderState = "REVOKED"
205	SERVICEORDERSTATE_WAITPAY ServiceOrderState = "WAITPAY"
206	SERVICEORDERSTATE_DONE    ServiceOrderState = "DONE"
207)
208
209type AdditionalType string
210
211func (e AdditionalType) Ptr() *AdditionalType {
212	return &e
213}
214
215const (
216	ADDITIONALTYPE_SHARE_POWER_TYPE AdditionalType = "SHARE_POWER_TYPE"
217)
218
219type SharePowerInfo struct {
220	ReturnTime              *string            `json:"return_time,omitempty"`
221	ReturnAddressInfo       *ReturnAddressInfo `json:"return_address_info,omitempty"`
222	IsReturnedToSameMachine *bool              `json:"is_returned_to_same_machine,omitempty"`
223}
224
225type ReturnAddressInfo struct {
226	ReturnAddress *string `json:"return_address,omitempty"`
227	Longitude     *string `json:"longitude,omitempty"`
228	Latitude      *string `json:"latitude,omitempty"`
229}
230