查询投诉单列表

1curl -X GET \
2  https://api.mch.weixin.qq.com/v3/merchant-service/complaints-v2?limit=5&offset=10&begin_date=2019-01-01&end_date=2019-01-01&complainted_mchid=1900012181 \
3  -H "Authorization: WECHATPAY2-SHA256-RSA2048 mchid=\"1900000001\",..." \
4  -H "Accept: application/json" 
5

1package com.java.demo;
2
3import com.java.utils.WXPayUtility; // 引用微信支付工具库，参考：https://pay.weixin.qq.com/doc/v3/merchant/4014931831
4
5import com.google.gson.annotations.SerializedName;
6import com.google.gson.annotations.Expose;
7import okhttp3.MediaType;
8import okhttp3.OkHttpClient;
9import okhttp3.Request;
10import okhttp3.RequestBody;
11import okhttp3.Response;
12
13import java.io.IOException;
14import java.io.UncheckedIOException;
15import java.security.PrivateKey;
16import java.security.PublicKey;
17import java.util.ArrayList;
18import java.util.HashMap;
19import java.util.List;
20import java.util.Map;
21
22/**
23 * 查询投诉单列表
24 */
25public class ListComplaintsV2 {
26  private static String HOST = "https://api.mch.weixin.qq.com";
27  private static String METHOD = "GET";
28  private static String PATH = "/v3/merchant-service/complaints-v2";
29
30  public static void main(String[] args) {
31    // TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
32    ListComplaintsV2 client = new ListComplaintsV2(
33      "19xxxxxxxx",                    // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
34      "1DDE55AD98Exxxxxxxxxx",         // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
35      "/path/to/apiclient_key.pem",     // 商户API证书私钥文件路径，本地文件路径
36      "PUB_KEY_ID_xxxxxxxxxxxxx",      // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
37      "/path/to/wxp_pub.pem"           // 微信支付公钥文件路径，本地文件路径
38    );
39
40    ListComplaintsV2Request request = new ListComplaintsV2Request();
41    request.limit = 5L;
42    request.offset = 10L;
43    request.beginDate = "2019-01-01";
44    request.endDate = "2019-01-01";
45    request.complaintedMchid = "1900012181";
46    try {
47      ListComplaintsV2Response response = client.run(request);
48        // TODO: 请求成功，继续业务逻辑
49        System.out.println(response);
50    } catch (WXPayUtility.ApiException e) {
51        // TODO: 请求失败，根据状态码执行不同的逻辑
52        e.printStackTrace();
53    }
54  }
55
56  public ListComplaintsV2Response run(ListComplaintsV2Request request) {
57    String uri = PATH;
58    Map<String, Object> args = new HashMap<>();
59    args.put("limit", request.limit);
60    args.put("offset", request.offset);
61    args.put("begin_date", request.beginDate);
62    args.put("end_date", request.endDate);
63    args.put("complainted_mchid", request.complaintedMchid);
64    String queryString = WXPayUtility.urlEncode(args);
65    if (!queryString.isEmpty()) {
66        uri = uri + "?" + queryString;
67    }
68
69    Request.Builder reqBuilder = new Request.Builder().url(HOST + uri);
70    reqBuilder.addHeader("Accept", "application/json");
71    reqBuilder.addHeader("Wechatpay-Serial", wechatPayPublicKeyId);
72    reqBuilder.addHeader("Authorization", WXPayUtility.buildAuthorization(mchid, certificateSerialNo, privateKey, METHOD, uri, null));
73    reqBuilder.method(METHOD, null);
74    Request httpRequest = reqBuilder.build();
75
76    // 发送HTTP请求
77    OkHttpClient client = new OkHttpClient.Builder().build();
78    try (Response httpResponse = client.newCall(httpRequest).execute()) {
79      String respBody = WXPayUtility.extractBody(httpResponse);
80      if (httpResponse.code() >= 200 && httpResponse.code() < 300) {
81        // 2XX 成功，验证应答签名
82        WXPayUtility.validateResponse(this.wechatPayPublicKeyId, this.wechatPayPublicKey,
83            httpResponse.headers(), respBody);
84
85        // 从HTTP应答报文构建返回数据
86        return WXPayUtility.fromJson(respBody, ListComplaintsV2Response.class);
87      } else {
88        throw new WXPayUtility.ApiException(httpResponse.code(), respBody, httpResponse.headers());
89      }
90    } catch (IOException e) {
91      throw new UncheckedIOException("Sending request to " + uri + " failed.", e);
92    }
93  }
94
95  private final String mchid;
96  private final String certificateSerialNo;
97  private final PrivateKey privateKey;
98  private final String wechatPayPublicKeyId;
99  private final PublicKey wechatPayPublicKey;
100
101  public ListComplaintsV2(String mchid, String certificateSerialNo, String privateKeyFilePath, String wechatPayPublicKeyId, String wechatPayPublicKeyFilePath) {
102    this.mchid = mchid;
103    this.certificateSerialNo = certificateSerialNo;
104    this.privateKey = WXPayUtility.loadPrivateKeyFromPath(privateKeyFilePath);
105    this.wechatPayPublicKeyId = wechatPayPublicKeyId;
106    this.wechatPayPublicKey = WXPayUtility.loadPublicKeyFromPath(wechatPayPublicKeyFilePath);
107  }
108
109  public static class ListComplaintsV2Request {
110    @SerializedName("limit")
111    @Expose(serialize = false)
112    public Long limit;
113  
114    @SerializedName("offset")
115    @Expose(serialize = false)
116    public Long offset;
117  
118    @SerializedName("begin_date")
119    @Expose(serialize = false)
120    public String beginDate;
121  
122    @SerializedName("end_date")
123    @Expose(serialize = false)
124    public String endDate;
125  
126    @SerializedName("complainted_mchid")
127    @Expose(serialize = false)
128    public String complaintedMchid;
129  }
130  
131  public static class ListComplaintsV2Response {
132    @SerializedName("data")
133    public List<ComplaintInfo> data;
134  
135    @SerializedName("limit")
136    public Long limit;
137  
138    @SerializedName("offset")
139    public Long offset;
140  
141    @SerializedName("total_count")
142    public Long totalCount;
143  }
144  
145  public static class ComplaintInfo {
146    @SerializedName("complaint_id")
147    public String complaintId;
148  
149    @SerializedName("complaint_time")
150    public String complaintTime;
151  
152    @SerializedName("complaint_detail")
153    public String complaintDetail;
154  
155    @SerializedName("complaint_state")
156    public String complaintState;
157  
158    @SerializedName("payer_phone")
159    public String payerPhone;
160  
161    @SerializedName("complaint_order_info")
162    public List<ComplaintOrderInfo> complaintOrderInfo;
163  
164    @SerializedName("complaint_full_refunded")
165    public Boolean complaintFullRefunded;
166  
167    @SerializedName("incoming_user_response")
168    public Boolean incomingUserResponse;
169  
170    @SerializedName("user_complaint_times")
171    public Long userComplaintTimes;
172  
173    @SerializedName("complaint_media_list")
174    public List<ComplaintMedia> complaintMediaList;
175  
176    @SerializedName("problem_description")
177    public String problemDescription;
178  
179    @SerializedName("problem_type")
180    public ProblemType problemType;
181  
182    @SerializedName("apply_refund_amount")
183    public Long applyRefundAmount;
184  
185    @SerializedName("user_tag_list")
186    public List<UserTag> userTagList;
187  
188    @SerializedName("service_order_info")
189    public List<ServiceOrderInfo> serviceOrderInfo;
190  
191    @SerializedName("additional_info")
192    public AdditionalInfo additionalInfo;
193  
194    @SerializedName("in_platform_service")
195    public Boolean inPlatformService;
196  
197    @SerializedName("need_immediate_service")
198    public Boolean needImmediateService;
199  }
200  
201  public static class ComplaintOrderInfo {
202    @SerializedName("transaction_id")
203    public String transactionId;
204  
205    @SerializedName("out_trade_no")
206    public String outTradeNo;
207  
208    @SerializedName("amount")
209    public Long amount;
210  }
211  
212  public static class ComplaintMedia {
213    @SerializedName("media_type")
214    public ComplaintMediaType mediaType;
215  
216    @SerializedName("media_url")
217    public List<String> mediaUrl = new ArrayList<String>();
218  }
219  
220  public enum ProblemType {
221    @SerializedName("REFUND")
222    REFUND,
223    @SerializedName("SERVICE_NOT_WORK")
224    SERVICE_NOT_WORK,
225    @SerializedName("OTHERS")
226    OTHERS
227  }
228  
229  public enum UserTag {
230    @SerializedName("TRUSTED")
231    TRUSTED,
232    @SerializedName("HIGH_RISK")
233    HIGH_RISK
234  }
235  
236  public static class ServiceOrderInfo {
237    @SerializedName("order_id")
238    public String orderId;
239  
240    @SerializedName("out_order_no")
241    public String outOrderNo;
242  
243    @SerializedName("state")
244    public ServiceOrderState state;
245  }
246  
247  public static class AdditionalInfo {
248    @SerializedName("type")
249    public AdditionalType type;
250  
251    @SerializedName("share_power_info")
252    public SharePowerInfo sharePowerInfo;
253  }
254  
255  public enum ComplaintMediaType {
256    @SerializedName("USER_COMPLAINT_IMAGE")
257    USER_COMPLAINT_IMAGE,
258    @SerializedName("OPERATION_IMAGE")
259    OPERATION_IMAGE
260  }
261  
262  public enum ServiceOrderState {
263    @SerializedName("DOING")
264    DOING,
265    @SerializedName("REVOKED")
266    REVOKED,
267    @SerializedName("WAITPAY")
268    WAITPAY,
269    @SerializedName("DONE")
270    DONE
271  }
272  
273  public enum AdditionalType {
274    @SerializedName("SHARE_POWER_TYPE")
275    SHARE_POWER_TYPE
276  }
277  
278  public static class SharePowerInfo {
279    @SerializedName("return_time")
280    public String returnTime;
281  
282    @SerializedName("return_address_info")
283    public ReturnAddressInfo returnAddressInfo;
284  
285    @SerializedName("is_returned_to_same_machine")
286    public Boolean isReturnedToSameMachine;
287  }
288  
289  public static class ReturnAddressInfo {
290    @SerializedName("return_address")
291    public String returnAddress;
292  
293    @SerializedName("longitude")
294    public String longitude;
295  
296    @SerializedName("latitude")
297    public String latitude;
298  }
299  
300}
301

1package main
2
3import (
4	"demo/wxpay_utility" // 引用微信支付工具库，参考 https://pay.weixin.qq.com/doc/v3/merchant/4015119334
5	"encoding/json"
6	"fmt"
7	"net/http"
8	"net/url"
9)
10
11func main() {
12	// TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
13	config, err := wxpay_utility.CreateMchConfig(
14		"19xxxxxxxx",                 // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
15		"1DDE55AD98Exxxxxxxxxx",      // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
16		"/path/to/apiclient_key.pem", // 商户API证书私钥文件路径，本地文件路径
17		"PUB_KEY_ID_xxxxxxxxxxxxx",   // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
18		"/path/to/wxp_pub.pem",       // 微信支付公钥文件路径，本地文件路径
19	)
20	if err != nil {
21		fmt.Println(err)
22		return
23	}
24
25	request := &ListComplaintsV2Request{
26		Limit:            wxpay_utility.Int64(5),
27		Offset:           wxpay_utility.Int64(10),
28		BeginDate:        wxpay_utility.String("2019-01-01"),
29		EndDate:          wxpay_utility.String("2019-01-01"),
30		ComplaintedMchid: wxpay_utility.String("1900012181"),
31	}
32
33	response, err := ListComplaintsV2(config, request)
34	if err != nil {
35		fmt.Printf("请求失败: %+v\n", err)
36		// TODO: 请求失败，根据状态码执行不同的处理
37		return
38	}
39
40	// TODO: 请求成功，继续业务逻辑
41	fmt.Printf("请求成功: %+v\n", response)
42}
43
44func ListComplaintsV2(config *wxpay_utility.MchConfig, request *ListComplaintsV2Request) (response *ListComplaintsV2Response, err error) {
45	const (
46		host   = "https://api.mch.weixin.qq.com"
47		method = "GET"
48		path   = "/v3/merchant-service/complaints-v2"
49	)
50
51	reqUrl, err := url.Parse(fmt.Sprintf("%s%s", host, path))
52	if err != nil {
53		return nil, err
54	}
55	query := reqUrl.Query()
56	if request.Limit != nil {
57		query.Add("limit", fmt.Sprintf("%v", *request.Limit))
58	}
59	if request.Offset != nil {
60		query.Add("offset", fmt.Sprintf("%v", *request.Offset))
61	}
62	if request.BeginDate != nil {
63		query.Add("begin_date", *request.BeginDate)
64	}
65	if request.EndDate != nil {
66		query.Add("end_date", *request.EndDate)
67	}
68	if request.ComplaintedMchid != nil {
69		query.Add("complainted_mchid", *request.ComplaintedMchid)
70	}
71	reqUrl.RawQuery = query.Encode()
72	httpRequest, err := http.NewRequest(method, reqUrl.String(), nil)
73	if err != nil {
74		return nil, err
75	}
76	httpRequest.Header.Set("Accept", "application/json")
77	httpRequest.Header.Set("Wechatpay-Serial", config.WechatPayPublicKeyId())
78	authorization, err := wxpay_utility.BuildAuthorization(config.MchId(), config.CertificateSerialNo(), config.PrivateKey(), method, reqUrl.RequestURI(), nil)
79	if err != nil {
80		return nil, err
81	}
82	httpRequest.Header.Set("Authorization", authorization)
83
84	client := &http.Client{}
85	httpResponse, err := client.Do(httpRequest)
86	if err != nil {
87		return nil, err
88	}
89	respBody, err := wxpay_utility.ExtractResponseBody(httpResponse)
90	if err != nil {
91		return nil, err
92	}
93	if httpResponse.StatusCode >= 200 && httpResponse.StatusCode < 300 {
94		// 2XX 成功，验证应答签名
95		err = wxpay_utility.ValidateResponse(
96			config.WechatPayPublicKeyId(),
97			config.WechatPayPublicKey(),
98			&httpResponse.Header,
99			respBody,
100		)
101		if err != nil {
102			return nil, err
103		}
104		response := &ListComplaintsV2Response{}
105		if err := json.Unmarshal(respBody, response); err != nil {
106			return nil, err
107		}
108
109		return response, nil
110	} else {
111		return nil, wxpay_utility.NewApiException(
112			httpResponse.StatusCode,
113			httpResponse.Header,
114			respBody,
115		)
116	}
117}
118
119type ListComplaintsV2Request struct {
120	Limit            *int64  `json:"limit,omitempty"`
121	Offset           *int64  `json:"offset,omitempty"`
122	BeginDate        *string `json:"begin_date,omitempty"`
123	EndDate          *string `json:"end_date,omitempty"`
124	ComplaintedMchid *string `json:"complainted_mchid,omitempty"`
125}
126
127func (o *ListComplaintsV2Request) MarshalJSON() ([]byte, error) {
128	type Alias ListComplaintsV2Request
129	a := &struct {
130		Limit            *int64  `json:"limit,omitempty"`
131		Offset           *int64  `json:"offset,omitempty"`
132		BeginDate        *string `json:"begin_date,omitempty"`
133		EndDate          *string `json:"end_date,omitempty"`
134		ComplaintedMchid *string `json:"complainted_mchid,omitempty"`
135		*Alias
136	}{
137		// 序列化时移除非 Body 字段
138		Limit:            nil,
139		Offset:           nil,
140		BeginDate:        nil,
141		EndDate:          nil,
142		ComplaintedMchid: nil,
143		Alias:            (*Alias)(o),
144	}
145	return json.Marshal(a)
146}
147
148type ListComplaintsV2Response struct {
149	Data       []ComplaintInfo `json:"data,omitempty"`
150	Limit      *int64          `json:"limit,omitempty"`
151	Offset     *int64          `json:"offset,omitempty"`
152	TotalCount *int64          `json:"total_count,omitempty"`
153}
154
155type ComplaintInfo struct {
156	ComplaintId           *string              `json:"complaint_id,omitempty"`
157	ComplaintTime         *string              `json:"complaint_time,omitempty"`
158	ComplaintDetail       *string              `json:"complaint_detail,omitempty"`
159	ComplaintState        *string              `json:"complaint_state,omitempty"`
160	PayerPhone            *string              `json:"payer_phone,omitempty"`
161	ComplaintOrderInfo    []ComplaintOrderInfo `json:"complaint_order_info,omitempty"`
162	ComplaintFullRefunded *bool                `json:"complaint_full_refunded,omitempty"`
163	IncomingUserResponse  *bool                `json:"incoming_user_response,omitempty"`
164	UserComplaintTimes    *int64               `json:"user_complaint_times,omitempty"`
165	ComplaintMediaList    []ComplaintMedia     `json:"complaint_media_list,omitempty"`
166	ProblemDescription    *string              `json:"problem_description,omitempty"`
167	ProblemType           *ProblemType         `json:"problem_type,omitempty"`
168	ApplyRefundAmount     *int64               `json:"apply_refund_amount,omitempty"`
169	UserTagList           []UserTag            `json:"user_tag_list,omitempty"`
170	ServiceOrderInfo      []ServiceOrderInfo   `json:"service_order_info,omitempty"`
171	AdditionalInfo        *AdditionalInfo      `json:"additional_info,omitempty"`
172	InPlatformService     *bool                `json:"in_platform_service,omitempty"`
173	NeedImmediateService  *bool                `json:"need_immediate_service,omitempty"`
174}
175
176type ComplaintOrderInfo struct {
177	TransactionId *string `json:"transaction_id,omitempty"`
178	OutTradeNo    *string `json:"out_trade_no,omitempty"`
179	Amount        *int64  `json:"amount,omitempty"`
180}
181
182type ComplaintMedia struct {
183	MediaType *ComplaintMediaType `json:"media_type,omitempty"`
184	MediaUrl  []string            `json:"media_url,omitempty"`
185}
186
187type ProblemType string
188
189func (e ProblemType) Ptr() *ProblemType {
190	return &e
191}
192
193const (
194	PROBLEMTYPE_REFUND           ProblemType = "REFUND"
195	PROBLEMTYPE_SERVICE_NOT_WORK ProblemType = "SERVICE_NOT_WORK"
196	PROBLEMTYPE_OTHERS           ProblemType = "OTHERS"
197)
198
199type UserTag string
200
201func (e UserTag) Ptr() *UserTag {
202	return &e
203}
204
205const (
206	USERTAG_TRUSTED   UserTag = "TRUSTED"
207	USERTAG_HIGH_RISK UserTag = "HIGH_RISK"
208)
209
210type ServiceOrderInfo struct {
211	OrderId    *string            `json:"order_id,omitempty"`
212	OutOrderNo *string            `json:"out_order_no,omitempty"`
213	State      *ServiceOrderState `json:"state,omitempty"`
214}
215
216type AdditionalInfo struct {
217	Type           *AdditionalType `json:"type,omitempty"`
218	SharePowerInfo *SharePowerInfo `json:"share_power_info,omitempty"`
219}
220
221type ComplaintMediaType string
222
223func (e ComplaintMediaType) Ptr() *ComplaintMediaType {
224	return &e
225}
226
227const (
228	COMPLAINTMEDIATYPE_USER_COMPLAINT_IMAGE ComplaintMediaType = "USER_COMPLAINT_IMAGE"
229	COMPLAINTMEDIATYPE_OPERATION_IMAGE      ComplaintMediaType = "OPERATION_IMAGE"
230)
231
232type ServiceOrderState string
233
234func (e ServiceOrderState) Ptr() *ServiceOrderState {
235	return &e
236}
237
238const (
239	SERVICEORDERSTATE_DOING   ServiceOrderState = "DOING"
240	SERVICEORDERSTATE_REVOKED ServiceOrderState = "REVOKED"
241	SERVICEORDERSTATE_WAITPAY ServiceOrderState = "WAITPAY"
242	SERVICEORDERSTATE_DONE    ServiceOrderState = "DONE"
243)
244
245type AdditionalType string
246
247func (e AdditionalType) Ptr() *AdditionalType {
248	return &e
249}
250
251const (
252	ADDITIONALTYPE_SHARE_POWER_TYPE AdditionalType = "SHARE_POWER_TYPE"
253)
254
255type SharePowerInfo struct {
256	ReturnTime              *string            `json:"return_time,omitempty"`
257	ReturnAddressInfo       *ReturnAddressInfo `json:"return_address_info,omitempty"`
258	IsReturnedToSameMachine *bool              `json:"is_returned_to_same_machine,omitempty"`
259}
260
261type ReturnAddressInfo struct {
262	ReturnAddress *string `json:"return_address,omitempty"`
263	Longitude     *string `json:"longitude,omitempty"`
264	Latitude      *string `json:"latitude,omitempty"`
265}
266