查询投诉单详情

1curl -X GET \
2  https://api.mch.weixin.qq.com/v3/merchant-service/complaints-v2/200201820200101080076610000 \
3  -H "Authorization: WECHATPAY2-SHA256-RSA2048 mchid=\"1900000001\",..." \
4  -H "Accept: application/json" 
5

1package com.java.demo;
2
3import com.java.utils.WXPayUtility; // 引用微信支付工具库，参考：https://pay.weixin.qq.com/doc/v3/merchant/4014931831
4
5import com.google.gson.annotations.SerializedName;
6import com.google.gson.annotations.Expose;
7import okhttp3.MediaType;
8import okhttp3.OkHttpClient;
9import okhttp3.Request;
10import okhttp3.RequestBody;
11import okhttp3.Response;
12
13import java.io.IOException;
14import java.io.UncheckedIOException;
15import java.security.PrivateKey;
16import java.security.PublicKey;
17import java.util.ArrayList;
18import java.util.HashMap;
19import java.util.List;
20import java.util.Map;
21
22/**
23 * 查询投诉单详情
24 */
25public class QueryComplaintV2 {
26  private static String HOST = "https://api.mch.weixin.qq.com";
27  private static String METHOD = "GET";
28  private static String PATH = "/v3/merchant-service/complaints-v2/{complaint_id}";
29
30  public static void main(String[] args) {
31    // TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
32    QueryComplaintV2 client = new QueryComplaintV2(
33      "19xxxxxxxx",                    // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
34      "1DDE55AD98Exxxxxxxxxx",         // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
35      "/path/to/apiclient_key.pem",     // 商户API证书私钥文件路径，本地文件路径
36      "PUB_KEY_ID_xxxxxxxxxxxxx",      // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
37      "/path/to/wxp_pub.pem"           // 微信支付公钥文件路径，本地文件路径
38    );
39
40    QueryComplaintV2Request request = new QueryComplaintV2Request();
41    request.complaintId = "200201820200101080076610000";
42    try {
43      ComplaintInfo response = client.run(request);
44        // TODO: 请求成功，继续业务逻辑
45        System.out.println(response);
46    } catch (WXPayUtility.ApiException e) {
47        // TODO: 请求失败，根据状态码执行不同的逻辑
48        e.printStackTrace();
49    }
50  }
51
52  public ComplaintInfo run(QueryComplaintV2Request request) {
53    String uri = PATH;
54    uri = uri.replace("{complaint_id}", WXPayUtility.urlEncode(request.complaintId));
55
56    Request.Builder reqBuilder = new Request.Builder().url(HOST + uri);
57    reqBuilder.addHeader("Accept", "application/json");
58    reqBuilder.addHeader("Wechatpay-Serial", wechatPayPublicKeyId);
59    reqBuilder.addHeader("Authorization", WXPayUtility.buildAuthorization(mchid, certificateSerialNo, privateKey, METHOD, uri, null));
60    reqBuilder.method(METHOD, null);
61    Request httpRequest = reqBuilder.build();
62
63    // 发送HTTP请求
64    OkHttpClient client = new OkHttpClient.Builder().build();
65    try (Response httpResponse = client.newCall(httpRequest).execute()) {
66      String respBody = WXPayUtility.extractBody(httpResponse);
67      if (httpResponse.code() >= 200 && httpResponse.code() < 300) {
68        // 2XX 成功，验证应答签名
69        WXPayUtility.validateResponse(this.wechatPayPublicKeyId, this.wechatPayPublicKey,
70            httpResponse.headers(), respBody);
71
72        // 从HTTP应答报文构建返回数据
73        return WXPayUtility.fromJson(respBody, ComplaintInfo.class);
74      } else {
75        throw new WXPayUtility.ApiException(httpResponse.code(), respBody, httpResponse.headers());
76      }
77    } catch (IOException e) {
78      throw new UncheckedIOException("Sending request to " + uri + " failed.", e);
79    }
80  }
81
82  private final String mchid;
83  private final String certificateSerialNo;
84  private final PrivateKey privateKey;
85  private final String wechatPayPublicKeyId;
86  private final PublicKey wechatPayPublicKey;
87
88  public QueryComplaintV2(String mchid, String certificateSerialNo, String privateKeyFilePath, String wechatPayPublicKeyId, String wechatPayPublicKeyFilePath) {
89    this.mchid = mchid;
90    this.certificateSerialNo = certificateSerialNo;
91    this.privateKey = WXPayUtility.loadPrivateKeyFromPath(privateKeyFilePath);
92    this.wechatPayPublicKeyId = wechatPayPublicKeyId;
93    this.wechatPayPublicKey = WXPayUtility.loadPublicKeyFromPath(wechatPayPublicKeyFilePath);
94  }
95
96  public static class QueryComplaintV2Request {
97    @SerializedName("complaint_id")
98    @Expose(serialize = false)
99    public String complaintId;
100  }
101  
102  public static class ComplaintInfo {
103    @SerializedName("complaint_id")
104    public String complaintId;
105  
106    @SerializedName("complaint_time")
107    public String complaintTime;
108  
109    @SerializedName("complaint_detail")
110    public String complaintDetail;
111  
112    @SerializedName("complaint_state")
113    public String complaintState;
114  
115    @SerializedName("payer_phone")
116    public String payerPhone;
117  
118    @SerializedName("payer_openid")
119    public String payerOpenid;
120  
121    @SerializedName("complaint_order_info")
122    public List<ComplaintOrderInfo> complaintOrderInfo;
123  
124    @SerializedName("complaint_full_refunded")
125    public Boolean complaintFullRefunded;
126  
127    @SerializedName("incoming_user_response")
128    public Boolean incomingUserResponse;
129  
130    @SerializedName("user_complaint_times")
131    public Long userComplaintTimes;
132  
133    @SerializedName("complaint_media_list")
134    public List<ComplaintMedia> complaintMediaList;
135  
136    @SerializedName("problem_description")
137    public String problemDescription;
138  
139    @SerializedName("problem_type")
140    public ProblemType problemType;
141  
142    @SerializedName("apply_refund_amount")
143    public Long applyRefundAmount;
144  
145    @SerializedName("user_tag_list")
146    public List<UserTag> userTagList;
147  
148    @SerializedName("service_order_info")
149    public List<ServiceOrderInfo> serviceOrderInfo;
150  
151    @SerializedName("additional_info")
152    public AdditionalInfo additionalInfo;
153  
154    @SerializedName("in_platform_service")
155    public Boolean inPlatformService;
156  
157    @SerializedName("need_immediate_service")
158    public Boolean needImmediateService;
159  }
160  
161  public static class ComplaintOrderInfo {
162    @SerializedName("transaction_id")
163    public String transactionId;
164  
165    @SerializedName("out_trade_no")
166    public String outTradeNo;
167  
168    @SerializedName("amount")
169    public Long amount;
170  }
171  
172  public static class ComplaintMedia {
173    @SerializedName("media_type")
174    public ComplaintMediaType mediaType;
175  
176    @SerializedName("media_url")
177    public List<String> mediaUrl = new ArrayList<String>();
178  }
179  
180  public enum ProblemType {
181    @SerializedName("REFUND")
182    REFUND,
183    @SerializedName("SERVICE_NOT_WORK")
184    SERVICE_NOT_WORK,
185    @SerializedName("OTHERS")
186    OTHERS
187  }
188  
189  public enum UserTag {
190    @SerializedName("TRUSTED")
191    TRUSTED,
192    @SerializedName("HIGH_RISK")
193    HIGH_RISK
194  }
195  
196  public static class ServiceOrderInfo {
197    @SerializedName("order_id")
198    public String orderId;
199  
200    @SerializedName("out_order_no")
201    public String outOrderNo;
202  
203    @SerializedName("state")
204    public ServiceOrderState state;
205  }
206  
207  public static class AdditionalInfo {
208    @SerializedName("type")
209    public AdditionalType type;
210  
211    @SerializedName("share_power_info")
212    public SharePowerInfo sharePowerInfo;
213  }
214  
215  public enum ComplaintMediaType {
216    @SerializedName("USER_COMPLAINT_IMAGE")
217    USER_COMPLAINT_IMAGE,
218    @SerializedName("OPERATION_IMAGE")
219    OPERATION_IMAGE
220  }
221  
222  public enum ServiceOrderState {
223    @SerializedName("DOING")
224    DOING,
225    @SerializedName("REVOKED")
226    REVOKED,
227    @SerializedName("WAITPAY")
228    WAITPAY,
229    @SerializedName("DONE")
230    DONE
231  }
232  
233  public enum AdditionalType {
234    @SerializedName("SHARE_POWER_TYPE")
235    SHARE_POWER_TYPE
236  }
237  
238  public static class SharePowerInfo {
239    @SerializedName("return_time")
240    public String returnTime;
241  
242    @SerializedName("return_address_info")
243    public ReturnAddressInfo returnAddressInfo;
244  
245    @SerializedName("is_returned_to_same_machine")
246    public Boolean isReturnedToSameMachine;
247  }
248  
249  public static class ReturnAddressInfo {
250    @SerializedName("return_address")
251    public String returnAddress;
252  
253    @SerializedName("longitude")
254    public String longitude;
255  
256    @SerializedName("latitude")
257    public String latitude;
258  }
259  
260}
261

1package main
2
3import (
4	"demo/wxpay_utility" // 引用微信支付工具库，参考 https://pay.weixin.qq.com/doc/v3/merchant/4015119334
5	"encoding/json"
6	"fmt"
7	"net/http"
8	"net/url"
9	"strings"
10)
11
12func main() {
13	// TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
14	config, err := wxpay_utility.CreateMchConfig(
15		"19xxxxxxxx",                 // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
16		"1DDE55AD98Exxxxxxxxxx",      // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
17		"/path/to/apiclient_key.pem", // 商户API证书私钥文件路径，本地文件路径
18		"PUB_KEY_ID_xxxxxxxxxxxxx",   // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
19		"/path/to/wxp_pub.pem",       // 微信支付公钥文件路径，本地文件路径
20	)
21	if err != nil {
22		fmt.Println(err)
23		return
24	}
25
26	request := &QueryComplaintV2Request{
27		ComplaintId: wxpay_utility.String("200201820200101080076610000"),
28	}
29
30	response, err := QueryComplaintV2(config, request)
31	if err != nil {
32		fmt.Printf("请求失败: %+v\n", err)
33		// TODO: 请求失败，根据状态码执行不同的处理
34		return
35	}
36
37	// TODO: 请求成功，继续业务逻辑
38	fmt.Printf("请求成功: %+v\n", response)
39}
40
41func QueryComplaintV2(config *wxpay_utility.MchConfig, request *QueryComplaintV2Request) (response *ComplaintInfo, err error) {
42	const (
43		host   = "https://api.mch.weixin.qq.com"
44		method = "GET"
45		path   = "/v3/merchant-service/complaints-v2/{complaint_id}"
46	)
47
48	reqUrl, err := url.Parse(fmt.Sprintf("%s%s", host, path))
49	if err != nil {
50		return nil, err
51	}
52	reqUrl.Path = strings.Replace(reqUrl.Path, "{complaint_id}", url.PathEscape(*request.ComplaintId), -1)
53	httpRequest, err := http.NewRequest(method, reqUrl.String(), nil)
54	if err != nil {
55		return nil, err
56	}
57	httpRequest.Header.Set("Accept", "application/json")
58	httpRequest.Header.Set("Wechatpay-Serial", config.WechatPayPublicKeyId())
59	authorization, err := wxpay_utility.BuildAuthorization(config.MchId(), config.CertificateSerialNo(), config.PrivateKey(), method, reqUrl.RequestURI(), nil)
60	if err != nil {
61		return nil, err
62	}
63	httpRequest.Header.Set("Authorization", authorization)
64
65	client := &http.Client{}
66	httpResponse, err := client.Do(httpRequest)
67	if err != nil {
68		return nil, err
69	}
70	respBody, err := wxpay_utility.ExtractResponseBody(httpResponse)
71	if err != nil {
72		return nil, err
73	}
74	if httpResponse.StatusCode >= 200 && httpResponse.StatusCode < 300 {
75		// 2XX 成功，验证应答签名
76		err = wxpay_utility.ValidateResponse(
77			config.WechatPayPublicKeyId(),
78			config.WechatPayPublicKey(),
79			&httpResponse.Header,
80			respBody,
81		)
82		if err != nil {
83			return nil, err
84		}
85		response := &ComplaintInfo{}
86		if err := json.Unmarshal(respBody, response); err != nil {
87			return nil, err
88		}
89
90		return response, nil
91	} else {
92		return nil, wxpay_utility.NewApiException(
93			httpResponse.StatusCode,
94			httpResponse.Header,
95			respBody,
96		)
97	}
98}
99
100type QueryComplaintV2Request struct {
101	ComplaintId *string `json:"complaint_id,omitempty"`
102}
103
104func (o *QueryComplaintV2Request) MarshalJSON() ([]byte, error) {
105	type Alias QueryComplaintV2Request
106	a := &struct {
107		ComplaintId *string `json:"complaint_id,omitempty"`
108		*Alias
109	}{
110		// 序列化时移除非 Body 字段
111		ComplaintId: nil,
112		Alias:       (*Alias)(o),
113	}
114	return json.Marshal(a)
115}
116
117type ComplaintInfo struct {
118	ComplaintId           *string              `json:"complaint_id,omitempty"`
119	ComplaintTime         *string              `json:"complaint_time,omitempty"`
120	ComplaintDetail       *string              `json:"complaint_detail,omitempty"`
121	ComplaintState        *string              `json:"complaint_state,omitempty"`
122	PayerPhone            *string              `json:"payer_phone,omitempty"`
123	PayerOpenid           *string              `json:"payer_openid,omitempty"`
124	ComplaintOrderInfo    []ComplaintOrderInfo `json:"complaint_order_info,omitempty"`
125	ComplaintFullRefunded *bool                `json:"complaint_full_refunded,omitempty"`
126	IncomingUserResponse  *bool                `json:"incoming_user_response,omitempty"`
127	UserComplaintTimes    *int64               `json:"user_complaint_times,omitempty"`
128	ComplaintMediaList    []ComplaintMedia     `json:"complaint_media_list,omitempty"`
129	ProblemDescription    *string              `json:"problem_description,omitempty"`
130	ProblemType           *ProblemType         `json:"problem_type,omitempty"`
131	ApplyRefundAmount     *int64               `json:"apply_refund_amount,omitempty"`
132	UserTagList           []UserTag            `json:"user_tag_list,omitempty"`
133	ServiceOrderInfo      []ServiceOrderInfo   `json:"service_order_info,omitempty"`
134	AdditionalInfo        *AdditionalInfo      `json:"additional_info,omitempty"`
135	InPlatformService     *bool                `json:"in_platform_service,omitempty"`
136	NeedImmediateService  *bool                `json:"need_immediate_service,omitempty"`
137}
138
139type ComplaintOrderInfo struct {
140	TransactionId *string `json:"transaction_id,omitempty"`
141	OutTradeNo    *string `json:"out_trade_no,omitempty"`
142	Amount        *int64  `json:"amount,omitempty"`
143}
144
145type ComplaintMedia struct {
146	MediaType *ComplaintMediaType `json:"media_type,omitempty"`
147	MediaUrl  []string            `json:"media_url,omitempty"`
148}
149
150type ProblemType string
151
152func (e ProblemType) Ptr() *ProblemType {
153	return &e
154}
155
156const (
157	PROBLEMTYPE_REFUND           ProblemType = "REFUND"
158	PROBLEMTYPE_SERVICE_NOT_WORK ProblemType = "SERVICE_NOT_WORK"
159	PROBLEMTYPE_OTHERS           ProblemType = "OTHERS"
160)
161
162type UserTag string
163
164func (e UserTag) Ptr() *UserTag {
165	return &e
166}
167
168const (
169	USERTAG_TRUSTED   UserTag = "TRUSTED"
170	USERTAG_HIGH_RISK UserTag = "HIGH_RISK"
171)
172
173type ServiceOrderInfo struct {
174	OrderId    *string            `json:"order_id,omitempty"`
175	OutOrderNo *string            `json:"out_order_no,omitempty"`
176	State      *ServiceOrderState `json:"state,omitempty"`
177}
178
179type AdditionalInfo struct {
180	Type           *AdditionalType `json:"type,omitempty"`
181	SharePowerInfo *SharePowerInfo `json:"share_power_info,omitempty"`
182}
183
184type ComplaintMediaType string
185
186func (e ComplaintMediaType) Ptr() *ComplaintMediaType {
187	return &e
188}
189
190const (
191	COMPLAINTMEDIATYPE_USER_COMPLAINT_IMAGE ComplaintMediaType = "USER_COMPLAINT_IMAGE"
192	COMPLAINTMEDIATYPE_OPERATION_IMAGE      ComplaintMediaType = "OPERATION_IMAGE"
193)
194
195type ServiceOrderState string
196
197func (e ServiceOrderState) Ptr() *ServiceOrderState {
198	return &e
199}
200
201const (
202	SERVICEORDERSTATE_DOING   ServiceOrderState = "DOING"
203	SERVICEORDERSTATE_REVOKED ServiceOrderState = "REVOKED"
204	SERVICEORDERSTATE_WAITPAY ServiceOrderState = "WAITPAY"
205	SERVICEORDERSTATE_DONE    ServiceOrderState = "DONE"
206)
207
208type AdditionalType string
209
210func (e AdditionalType) Ptr() *AdditionalType {
211	return &e
212}
213
214const (
215	ADDITIONALTYPE_SHARE_POWER_TYPE AdditionalType = "SHARE_POWER_TYPE"
216)
217
218type SharePowerInfo struct {
219	ReturnTime              *string            `json:"return_time,omitempty"`
220	ReturnAddressInfo       *ReturnAddressInfo `json:"return_address_info,omitempty"`
221	IsReturnedToSameMachine *bool              `json:"is_returned_to_same_machine,omitempty"`
222}
223
224type ReturnAddressInfo struct {
225	ReturnAddress *string `json:"return_address,omitempty"`
226	Longitude     *string `json:"longitude,omitempty"`
227	Latitude      *string `json:"latitude,omitempty"`
228}
229