查询投诉单协商历史

1curl -X GET \
2  https://api.mch.weixin.qq.com/v3/merchant-service/complaints-v2/200201820200101080076610000/negotiation-historys?limit=50&offset=10 \
3  -H "Authorization: WECHATPAY2-SHA256-RSA2048 mchid=\"1900000001\",..." \
4  -H "Accept: application/json" 
5

1package com.java.demo;
2
3import com.java.utils.WXPayUtility; // 引用微信支付工具库，参考：https://pay.weixin.qq.com/doc/v3/partner/4014985777
4
5import com.google.gson.annotations.SerializedName;
6import com.google.gson.annotations.Expose;
7import okhttp3.MediaType;
8import okhttp3.OkHttpClient;
9import okhttp3.Request;
10import okhttp3.RequestBody;
11import okhttp3.Response;
12
13import java.io.IOException;
14import java.io.UncheckedIOException;
15import java.security.PrivateKey;
16import java.security.PublicKey;
17import java.util.ArrayList;
18import java.util.HashMap;
19import java.util.List;
20import java.util.Map;
21
22/**
23 * 查询投诉单协商历史
24 */
25public class QueryNegotiationHistoryV2 {
26  private static String HOST = "https://api.mch.weixin.qq.com";
27  private static String METHOD = "GET";
28  private static String PATH = "/v3/merchant-service/complaints-v2/{complaint_id}/negotiation-historys";
29
30  public static void main(String[] args) {
31    // TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/partner/4013080340
32    QueryNegotiationHistoryV2 client = new QueryNegotiationHistoryV2(
33      "19xxxxxxxx",                    // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/partner/4013080340
34      "1DDE55AD98Exxxxxxxxxx",         // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013058924
35      "/path/to/apiclient_key.pem"     // 商户API证书私钥文件路径，本地文件路径
36      ,
37      "PUB_KEY_ID_xxxxxxxxxxxxx",      // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013038589
38      "/path/to/wxp_pub.pem"           // 微信支付公钥文件路径，本地文件路径
39    );
40
41    QueryNegotiationHistoryV2Request request = new QueryNegotiationHistoryV2Request();
42    request.complaintId = "200201820200101080076610000";
43    request.limit = 50L;
44    request.offset = 10L;
45    try {
46      QueryNegotiationHistoryV2Response response = client.run(request);
47        // TODO: 请求成功，继续业务逻辑
48        System.out.println(response);
49    } catch (WXPayUtility.ApiException e) {
50        // TODO: 请求失败，根据状态码执行不同的逻辑
51        e.printStackTrace();
52    }
53  }
54
55  public QueryNegotiationHistoryV2Response run(QueryNegotiationHistoryV2Request request) {
56    String uri = PATH;
57    uri = uri.replace("{complaint_id}", WXPayUtility.urlEncode(request.complaintId));
58    Map<String, Object> args = new HashMap<>();
59    args.put("limit", request.limit);
60    args.put("offset", request.offset);
61    uri = uri + "?" + WXPayUtility.urlEncode(args);
62
63    Request.Builder reqBuilder = new Request.Builder().url(HOST + uri);
64    reqBuilder.addHeader("Accept", "application/json");
65    reqBuilder.addHeader("Wechatpay-Serial", wechatPayPublicKeyId);
66    reqBuilder.addHeader("Authorization", WXPayUtility.buildAuthorization(mchid, certificateSerialNo, privateKey, METHOD, uri, null));
67    reqBuilder.method(METHOD, null);
68    Request httpRequest = reqBuilder.build();
69
70    // 发送HTTP请求
71    OkHttpClient client = new OkHttpClient.Builder().build();
72    try (Response httpResponse = client.newCall(httpRequest).execute()) {
73      String respBody = WXPayUtility.extractBody(httpResponse);
74      if (httpResponse.code() >= 200 && httpResponse.code() < 300) {
75        // 2XX 成功，验证应答签名
76        WXPayUtility.validateResponse(this.wechatPayPublicKeyId, this.wechatPayPublicKey,
77            httpResponse.headers(), respBody);
78
79        // 从HTTP应答报文构建返回数据
80        return WXPayUtility.fromJson(respBody, QueryNegotiationHistoryV2Response.class);
81      } else {
82        throw new WXPayUtility.ApiException(httpResponse.code(), respBody, httpResponse.headers());
83      }
84    } catch (IOException e) {
85      throw new UncheckedIOException("Sending request to " + uri + " failed.", e);
86    }
87  }
88
89  private final String mchid;
90  private final String certificateSerialNo;
91  private final PrivateKey privateKey;
92  private final String wechatPayPublicKeyId;
93  private final PublicKey wechatPayPublicKey;
94
95  public QueryNegotiationHistoryV2(String mchid, String certificateSerialNo, String privateKeyFilePath, String wechatPayPublicKeyId, String wechatPayPublicKeyFilePath) {
96    this.mchid = mchid;
97    this.certificateSerialNo = certificateSerialNo;
98    this.privateKey = WXPayUtility.loadPrivateKeyFromPath(privateKeyFilePath);
99    this.wechatPayPublicKeyId = wechatPayPublicKeyId;
100    this.wechatPayPublicKey = WXPayUtility.loadPublicKeyFromPath(wechatPayPublicKeyFilePath);
101  }
102
103  public static class QueryNegotiationHistoryV2Request {
104    @SerializedName("complaint_id")
105    @Expose(serialize = false)
106    public String complaintId;
107  
108    @SerializedName("limit")
109    @Expose(serialize = false)
110    public Long limit;
111  
112    @SerializedName("offset")
113    @Expose(serialize = false)
114    public Long offset;
115  }
116  
117  public static class QueryNegotiationHistoryV2Response {
118    @SerializedName("data")
119    public List<ComplaintNegotiationHistoryWithLogId> data;
120  
121    @SerializedName("limit")
122    public Long limit;
123  
124    @SerializedName("offset")
125    public Long offset;
126  
127    @SerializedName("total_count")
128    public Long totalCount;
129  }
130  
131  public static class ComplaintNegotiationHistoryWithLogId {
132    @SerializedName("log_id")
133    public String logId;
134  
135    @SerializedName("operator")
136    public String operator;
137  
138    @SerializedName("operate_time")
139    public String operateTime;
140  
141    @SerializedName("operate_type")
142    public ComplaintNegotiationOperateType operateType;
143  
144    @SerializedName("operate_details")
145    public String operateDetails;
146  
147    @SerializedName("image_list")
148    public List<String> imageList;
149  
150    @SerializedName("complaint_media_list")
151    public ComplaintMedia complaintMediaList;
152  
153    @SerializedName("user_appy_platform_service_reason")
154    public String userAppyPlatformServiceReason;
155  
156    @SerializedName("user_appy_platform_service_reason_description")
157    public String userAppyPlatformServiceReasonDescription;
158  }
159  
160  public enum ComplaintNegotiationOperateType {
161    @SerializedName("USER_CREATE_COMPLAINT")
162    USER_CREATE_COMPLAINT,
163    @SerializedName("USER_CONTINUE_COMPLAINT")
164    USER_CONTINUE_COMPLAINT,
165    @SerializedName("USER_RESPONSE")
166    USER_RESPONSE,
167    @SerializedName("PLATFORM_RESPONSE")
168    PLATFORM_RESPONSE,
169    @SerializedName("MERCHANT_RESPONSE")
170    MERCHANT_RESPONSE,
171    @SerializedName("MERCHANT_CONFIRM_COMPLETE")
172    MERCHANT_CONFIRM_COMPLETE,
173    @SerializedName("USER_CREATE_COMPLAINT_SYSTEM_MESSAGE")
174    USER_CREATE_COMPLAINT_SYSTEM_MESSAGE,
175    @SerializedName("COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE")
176    COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE,
177    @SerializedName("USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE")
178    USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE,
179    @SerializedName("USER_REVOKE_COMPLAINT")
180    USER_REVOKE_COMPLAINT,
181    @SerializedName("USER_COMFIRM_COMPLAINT")
182    USER_COMFIRM_COMPLAINT,
183    @SerializedName("PLATFORM_HELP_APPLICATION")
184    PLATFORM_HELP_APPLICATION,
185    @SerializedName("USER_APPLY_PLATFORM_HELP")
186    USER_APPLY_PLATFORM_HELP,
187    @SerializedName("MERCHANT_APPROVE_REFUND")
188    MERCHANT_APPROVE_REFUND,
189    @SerializedName("MERCHANT_REFUSE_RERUND")
190    MERCHANT_REFUSE_RERUND,
191    @SerializedName("USER_SUBMIT_SATISFACTION")
192    USER_SUBMIT_SATISFACTION,
193    @SerializedName("SERVICE_ORDER_CANCEL")
194    SERVICE_ORDER_CANCEL,
195    @SerializedName("SERVICE_ORDER_COMPLETE")
196    SERVICE_ORDER_COMPLETE,
197    @SerializedName("COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE")
198    COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE,
199    @SerializedName("COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE")
200    COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE,
201    @SerializedName("COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE")
202    COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE,
203    @SerializedName("USER_APPLY_PLATFORM_SERVICE")
204    USER_APPLY_PLATFORM_SERVICE,
205    @SerializedName("USER_CANCEL_PLATFORM_SERVICE")
206    USER_CANCEL_PLATFORM_SERVICE,
207    @SerializedName("PLATFORM_SERVICE_FINISHED")
208    PLATFORM_SERVICE_FINISHED
209  }
210  
211  public static class ComplaintMedia {
212    @SerializedName("media_type")
213    public ComplaintMediaType mediaType;
214  
215    @SerializedName("media_url")
216    public List<String> mediaUrl = new ArrayList<String>();
217  }
218  
219  public enum ComplaintMediaType {
220    @SerializedName("USER_COMPLAINT_IMAGE")
221    USER_COMPLAINT_IMAGE,
222    @SerializedName("OPERATION_IMAGE")
223    OPERATION_IMAGE
224  }
225  
226}
227

1package main
2
3import (
4	"demo/wxpay_utility" // 引用微信支付工具库，参考 https://pay.weixin.qq.com/doc/v3/partner/4015119446
5	"encoding/json"
6	"fmt"
7	"net/http"
8	"net/url"
9	"strings"
10)
11
12func main() {
13	// TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/partner/4013080340
14	config, err := wxpay_utility.CreateMchConfig(
15		"19xxxxxxxx",                 // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/partner/4013080340
16		"1DDE55AD98Exxxxxxxxxx",      // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013058924
17		"/path/to/apiclient_key.pem", // 商户API证书私钥文件路径，本地文件路径
18		"PUB_KEY_ID_xxxxxxxxxxxxx",   // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013038589
19		"/path/to/wxp_pub.pem",       // 微信支付公钥文件路径，本地文件路径
20	)
21	if err != nil {
22		fmt.Println(err)
23		return
24	}
25
26	request := &QueryNegotiationHistoryV2Request{
27		ComplaintId: wxpay_utility.String("200201820200101080076610000"),
28		Limit:       wxpay_utility.Int64(50),
29		Offset:      wxpay_utility.Int64(10),
30	}
31
32	response, err := QueryNegotiationHistoryV2(config, request)
33	if err != nil {
34		fmt.Printf("请求失败: %+v\n", err)
35		// TODO: 请求失败，根据状态码执行不同的处理
36		return
37	}
38
39	// TODO: 请求成功，继续业务逻辑
40	fmt.Printf("请求成功: %+v\n", response)
41}
42
43func QueryNegotiationHistoryV2(config *wxpay_utility.MchConfig, request *QueryNegotiationHistoryV2Request) (response *QueryNegotiationHistoryV2Response, err error) {
44	const (
45		host   = "https://api.mch.weixin.qq.com"
46		method = "GET"
47		path   = "/v3/merchant-service/complaints-v2/{complaint_id}/negotiation-historys"
48	)
49
50	reqUrl, err := url.Parse(fmt.Sprintf("%s%s", host, path))
51	if err != nil {
52		return nil, err
53	}
54	reqUrl.Path = strings.Replace(reqUrl.Path, "{complaint_id}", url.PathEscape(*request.ComplaintId), -1)
55	query := reqUrl.Query()
56	query.Add("limit", fmt.Sprintf("%v", *request.Limit))
57	query.Add("offset", fmt.Sprintf("%v", *request.Offset))
58	reqUrl.RawQuery = query.Encode()
59	httpRequest, err := http.NewRequest(method, reqUrl.String(), nil)
60	if err != nil {
61		return nil, err
62	}
63	httpRequest.Header.Set("Accept", "application/json")
64	httpRequest.Header.Set("Wechatpay-Serial", config.WechatPayPublicKeyId())
65	authorization, err := wxpay_utility.BuildAuthorization(config.MchId(), config.CertificateSerialNo(), config.PrivateKey(), method, reqUrl.RequestURI(), nil)
66	if err != nil {
67		return nil, err
68	}
69	httpRequest.Header.Set("Authorization", authorization)
70
71	client := &http.Client{}
72	httpResponse, err := client.Do(httpRequest)
73	if err != nil {
74		return nil, err
75	}
76	respBody, err := wxpay_utility.ExtractResponseBody(httpResponse)
77	if err != nil {
78		return nil, err
79	}
80	if httpResponse.StatusCode >= 200 && httpResponse.StatusCode < 300 {
81		// 2XX 成功，验证应答签名
82		err = wxpay_utility.ValidateResponse(
83			config.WechatPayPublicKeyId(),
84			config.WechatPayPublicKey(),
85			&httpResponse.Header,
86			respBody,
87		)
88		if err != nil {
89			return nil, err
90		}
91		response := &QueryNegotiationHistoryV2Response{}
92		if err := json.Unmarshal(respBody, response); err != nil {
93			return nil, err
94		}
95
96		return response, nil
97	} else {
98		return nil, wxpay_utility.NewApiException(
99			httpResponse.StatusCode,
100			httpResponse.Header,
101			respBody,
102		)
103	}
104}
105
106type QueryNegotiationHistoryV2Request struct {
107	ComplaintId *string `json:"complaint_id,omitempty"`
108	Limit       *int64  `json:"limit,omitempty"`
109	Offset      *int64  `json:"offset,omitempty"`
110}
111
112func (o *QueryNegotiationHistoryV2Request) MarshalJSON() ([]byte, error) {
113	type Alias QueryNegotiationHistoryV2Request
114	a := &struct {
115		ComplaintId *string `json:"complaint_id,omitempty"`
116		Limit       *int64  `json:"limit,omitempty"`
117		Offset      *int64  `json:"offset,omitempty"`
118		*Alias
119	}{
120		// 序列化时移除非 Body 字段
121		ComplaintId: nil,
122		Limit:       nil,
123		Offset:      nil,
124		Alias:       (*Alias)(o),
125	}
126	return json.Marshal(a)
127}
128
129type QueryNegotiationHistoryV2Response struct {
130	Data       []ComplaintNegotiationHistoryWithLogId `json:"data,omitempty"`
131	Limit      *int64                                 `json:"limit,omitempty"`
132	Offset     *int64                                 `json:"offset,omitempty"`
133	TotalCount *int64                                 `json:"total_count,omitempty"`
134}
135
136type ComplaintNegotiationHistoryWithLogId struct {
137	LogId                                    *string                          `json:"log_id,omitempty"`
138	Operator                                 *string                          `json:"operator,omitempty"`
139	OperateTime                              *string                          `json:"operate_time,omitempty"`
140	OperateType                              *ComplaintNegotiationOperateType `json:"operate_type,omitempty"`
141	OperateDetails                           *string                          `json:"operate_details,omitempty"`
142	ImageList                                []string                         `json:"image_list,omitempty"`
143	ComplaintMediaList                       *ComplaintMedia                  `json:"complaint_media_list,omitempty"`
144	UserAppyPlatformServiceReason            *string                          `json:"user_appy_platform_service_reason,omitempty"`
145	UserAppyPlatformServiceReasonDescription *string                          `json:"user_appy_platform_service_reason_description,omitempty"`
146}
147
148type ComplaintNegotiationOperateType string
149
150func (e ComplaintNegotiationOperateType) Ptr() *ComplaintNegotiationOperateType {
151	return &e
152}
153
154const (
155	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CREATE_COMPLAINT                     ComplaintNegotiationOperateType = "USER_CREATE_COMPLAINT"
156	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CONTINUE_COMPLAINT                   ComplaintNegotiationOperateType = "USER_CONTINUE_COMPLAINT"
157	COMPLAINTNEGOTIATIONOPERATETYPE_USER_RESPONSE                             ComplaintNegotiationOperateType = "USER_RESPONSE"
158	COMPLAINTNEGOTIATIONOPERATETYPE_PLATFORM_RESPONSE                         ComplaintNegotiationOperateType = "PLATFORM_RESPONSE"
159	COMPLAINTNEGOTIATIONOPERATETYPE_MERCHANT_RESPONSE                         ComplaintNegotiationOperateType = "MERCHANT_RESPONSE"
160	COMPLAINTNEGOTIATIONOPERATETYPE_MERCHANT_CONFIRM_COMPLETE                 ComplaintNegotiationOperateType = "MERCHANT_CONFIRM_COMPLETE"
161	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CREATE_COMPLAINT_SYSTEM_MESSAGE      ComplaintNegotiationOperateType = "USER_CREATE_COMPLAINT_SYSTEM_MESSAGE"
162	COMPLAINTNEGOTIATIONOPERATETYPE_COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE    ComplaintNegotiationOperateType = "COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE"
163	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE    ComplaintNegotiationOperateType = "USER_CONTINUE_COMPLAINT_SYSTEM_MESSAGE"
164	COMPLAINTNEGOTIATIONOPERATETYPE_USER_REVOKE_COMPLAINT                     ComplaintNegotiationOperateType = "USER_REVOKE_COMPLAINT"
165	COMPLAINTNEGOTIATIONOPERATETYPE_USER_COMFIRM_COMPLAINT                    ComplaintNegotiationOperateType = "USER_COMFIRM_COMPLAINT"
166	COMPLAINTNEGOTIATIONOPERATETYPE_PLATFORM_HELP_APPLICATION                 ComplaintNegotiationOperateType = "PLATFORM_HELP_APPLICATION"
167	COMPLAINTNEGOTIATIONOPERATETYPE_USER_APPLY_PLATFORM_HELP                  ComplaintNegotiationOperateType = "USER_APPLY_PLATFORM_HELP"
168	COMPLAINTNEGOTIATIONOPERATETYPE_MERCHANT_APPROVE_REFUND                   ComplaintNegotiationOperateType = "MERCHANT_APPROVE_REFUND"
169	COMPLAINTNEGOTIATIONOPERATETYPE_MERCHANT_REFUSE_RERUND                    ComplaintNegotiationOperateType = "MERCHANT_REFUSE_RERUND"
170	COMPLAINTNEGOTIATIONOPERATETYPE_USER_SUBMIT_SATISFACTION                  ComplaintNegotiationOperateType = "USER_SUBMIT_SATISFACTION"
171	COMPLAINTNEGOTIATIONOPERATETYPE_SERVICE_ORDER_CANCEL                      ComplaintNegotiationOperateType = "SERVICE_ORDER_CANCEL"
172	COMPLAINTNEGOTIATIONOPERATETYPE_SERVICE_ORDER_COMPLETE                    ComplaintNegotiationOperateType = "SERVICE_ORDER_COMPLETE"
173	COMPLAINTNEGOTIATIONOPERATETYPE_COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE ComplaintNegotiationOperateType = "COMPLAINT_PARTIAL_REFUNDED_SYSTEM_MESSAGE"
174	COMPLAINTNEGOTIATIONOPERATETYPE_COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE  ComplaintNegotiationOperateType = "COMPLAINT_REFUND_RECEIVED_SYSTEM_MESSAGE"
175	COMPLAINTNEGOTIATIONOPERATETYPE_COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE ComplaintNegotiationOperateType = "COMPLAINT_ENTRUSTED_REFUND_SYSTEM_MESSAGE"
176	COMPLAINTNEGOTIATIONOPERATETYPE_USER_APPLY_PLATFORM_SERVICE               ComplaintNegotiationOperateType = "USER_APPLY_PLATFORM_SERVICE"
177	COMPLAINTNEGOTIATIONOPERATETYPE_USER_CANCEL_PLATFORM_SERVICE              ComplaintNegotiationOperateType = "USER_CANCEL_PLATFORM_SERVICE"
178	COMPLAINTNEGOTIATIONOPERATETYPE_PLATFORM_SERVICE_FINISHED                 ComplaintNegotiationOperateType = "PLATFORM_SERVICE_FINISHED"
179)
180
181type ComplaintMedia struct {
182	MediaType *ComplaintMediaType `json:"media_type,omitempty"`
183	MediaUrl  []string            `json:"media_url,omitempty"`
184}
185
186type ComplaintMediaType string
187
188func (e ComplaintMediaType) Ptr() *ComplaintMediaType {
189	return &e
190}
191
192const (
193	COMPLAINTMEDIATYPE_USER_COMPLAINT_IMAGE ComplaintMediaType = "USER_COMPLAINT_IMAGE"
194	COMPLAINTMEDIATYPE_OPERATION_IMAGE      ComplaintMediaType = "OPERATION_IMAGE"
195)
196