Merchant Registration
- ● Which business model does WeChat Pay support?
WeChat Pay supports linking with merchants and institutions.
Institution: WeChat Pay works with overseas institutions by signing an agreement with such institutions. Users can make payments with WeChat Pay at the merchants affiliated to the institutions. In this mode, no agreement is signed between WeChat Pay and merchants, and fund settlement is made between WeChat Pay and institutions, which are responsible for transferring the funds to the affiliated merchants. A total of 60 countries/regions outside Mainland China are supported.
Direct Merchant: WeChat Pay works with overseas merchants by signing an agreement directly with such merchants. The fund settlement is made between WeChat Pay and merchants. Only the merchants in Hong Kong are supported.
- ●Which countries/regions are supported by WeChat Pay?
Till to May 6 , 2020, 64 countries/regions (in addtion to mainland China ) are supported.
Asia
Hong Kong(China), Macao(China), Taiwan(China), United Arab Emirates, Indonesia, Israel, Laos, Malaysia, Maldives, Myanmar, Nepal, Cambodia, Singapore, Sri Lanka, Kazakhstan, South Korea, Turkey, Thailand, Vietnam, Pakistan, Philippines, Japan, Mongolia
Europe
Denmark, Finland, Iceland, Norway, United Kingdom, Sweden, Switzerland, Ireland, Russia, Bulgaria, Poland, Romania, Turkey, Austria, Czech, Slovak, Croatia, Germany, Hungary, France, Netherlands, Belgium, Luxembourg, Greece, Italy, Malta, Portugal, Spain, Estonia, Serbia
North America
USA, Canada
South America
Argentina, Brazil
Oceania
Australia, New Zealand
Africa
Egypt, Kenya, Morocco, South Africa, Mauritius
- ●What should I do if the country/region where I'm located is not supported?
Please email your documents to wxpayglobal@tencent.com, and we will get in touch with you.
- ●Where can I register as a merchant of WeChat Pay?
Tap "Join Us" on the homepage to complete the application process as instructed.
Application process for direct merchants:
https://pay.weixin.qq.com/index.php/public/wechatpay_en/application_direct_merchants
Application process for institutions:
https://pay.weixin.qq.com/index.php/public/wechatpay_en/application_institutions
- ●What are the qualification requirements for institutions?
The qualification requirements for institutions vary depending on the laws/regulations of different countries/regions. The specific requirements can be found on the application page.
- ●How long does it take for WeChat Pay to approve the application? Where can I check the application progress?
WeChat Pay will complete the review and approval of your application within 7-15 days after the submission of application, and notify you of the result by email.
You can click "Join Us" ->"If you've applied, click to check your application status on the home page", and check the application progress with the email address you entered when you applied for merchant ID.
- ●How do I download the cooperation agreement?
Login in to the WeChat Pay Open Platform using your account registered with the platform, and go to "Account Setting" -> "Agreement" to download the agreement.
- ●Can an institution act as an acquirer for the merchants in another country/region?
Any registered institution which is qualified as an acquirer for the merchants in another country/region can email to wxpayglobal@tencent.com an application along with the qualification documents applying to the requested country/region. Upon the approval of WeChat Pay, such institution can provide acquiring service in the requested country/region.
- ●How does an institution activate WeChat Pay service for sub-merchants?
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I、Login
Please log on to the Wechat Pay International business page:
II. Apply the sub-merchant
Please select “Institution”,and click”+Apply
III. Upload the information
Please input the accurate information as requested and the blank with red* is required fields. If the channer partner exists, please enter the channel number.
IV. Submission
After all the information uploaded, please click “submit” on the confirmation page.
The tips will confirm it is a successful submission and it will be reviewed quickly.
V. Check sub-merchant
All the sub-merchants are available to be checked in the application list. Click ”detail” to show more information.
- ●How do I modify account Information after I've registered successfully?
Registered institutions and merchants can modify and update their account information on the WeChat Pay Merchant Platform. The merchant information includes the company address, industry, registration certificate, acquiring country/region, principal, contact person, and other information.
Modification process for merchants:
https://pay.weixin.qq.com/index.php/public/wechatpay_en/modify_process_merchants.Modification process for institutions:
https://pay.weixin.qq.com/index.php/public/wechatpay_en/modify_process_institutions.
- ●How can I modify entity information if my entity name is changed after I've registered successfully?
WeChat Pay does not support modifying entity name. If necessary, please apply for a new merchant ID using the new entity name.
- ●How does an institution add channel partners?
Any registered institution can add channel partners by logging in to the platform, selecting "Channel Partner" under "Institution", clicking apply, and then submitting the required documents of the channel partner.