Settlement FAQ
- ● What should I do if "0 items" is returned by the settlement query API while overseas merchants normally receive their settlement funds?
1. Check whether the date for obtaining settlement details is exactly the settlement date.
2. Check whether the value of offset is correctly set, which starts from 0.
- ● Can settlement information of a sub-merchant be returned if the sub-merchant ID is configured by an overseas institution?
The settlement query API always returns settlement information of the institution merchant ID no matter what sub-merchant ID is set. Sub-merchant settlement information is provided by the institution.
- ● Why is part of the fund missing in daily transaction settlement for an overseas institution, and the missing fund is not fixed?
1. Check for any sub-merchant ID with frozen fund. Settlement is not supported for frozen fund. If the frozen account is still used for transactions, the issue will occur where the settlement fund is inconsistent with the actual fund.
2. Ask the beneficiary's bank to confirm whether the fund is transferred to any intermediary bank. If so, the missing fund may be the service charge for the intermediary bank.
- ● How is the service charge calculated?
Service charge is calculated for each transaction at a rate agreed upon in the agreement.
- ● In what currency is the service charge received?
Service charge is received in the settlement currency.
