HKSH Medical Group has introduced WeChat Official Account appointment and payment system to provide convenience for users from both Mainland China and Hong Kong (China). Members of the Group, including Hong Kong Sanatorium & Hospital, HKSH Healthcare and HKSH Eastern Medical Centre, are dedicated to offering top-quality holistic care to patients, upholding the motto “Quality in Service, Excellence in Care”.

Established in 1922, Hong Kong Sanatorium & Hospital is well known for its professional medical and nursing services and advanced medical technologies. With about 500 beds and more than 30 specialist centres, the Hospital is committed to ensuring clinical and healthcare excellence in a pleasant, comfortable and modern environment.

With a Hong Kong-wide medical and healthcare service network at convenient locations, HKSH Healthcare offers excellent community health care, primary care and specialty care, with medical services in ophthalmology, dentistry, gastroenterology, cardiology, dermatology, plastic and reconstructive surgery, skin laser services and other specialties.

HKSH Eastern Medical Centre, in the eastern part of Hong Kong Island, houses the HKSH Cancer Centre, the integrated complex for cancer management with a wide array of world-class, high-end diagnostic and therapeutic equipment and technologies. The Department of Health Assessment (Island East) and Family Medicine and Primary Care Centre (Island East) with a wide range of health assessment packages and vaccination services for safeguarding public health are also situated there.

Hong Kong’s first WeChat Appointment for Medical Services

Appointment through WeChat for the HPV nine-valent vaccine launched in the first phase proved to be a successful case. Patients can select the appointment date and time and arrange their journey in advance, with peace of mind that the stocks have been set aside for them and they would be able to complete the full course of vaccination. Upon arrival at the service locations, patients only need to present their travel / identity documents and WeChat Pay records to check in. Instead of having to pay in cash or by credit card after receiving the service, patients can now enjoy a more hassle-free experience. Waiting time is also significantly reduced as there is better control of the number of patients showing up at specific times.

· Appointment through WeChat has now been extended to package bookings for Health Assessment and vaccination services. Other services will be made available for booking through WeChat by phases. The adoption of WeChat Pay optimizes patients' appointment making process, while also easing staff's workload thanks to the simplified procedures.

· HKSH WeChat Official Account also provides a platform to share trustworthy and high-quality healthcare information to the public. In the future, HKSH will seek ways to optimize case management and further improve customer service by leveraging the WeChat ecosystem.